New Nest Hub stuck on "Link Account" screen

[MItch19810]

My Brand new Nest Hub is stuck on Link Account screen during setup process.  When I go to my Google Home app and try to add the device it does not show up.

Tried factory resets, resetting my phone, forgetting wifi and reconnecting etc.  When I first come out of factory reset the language has defaulted to Chinese and I can find the device to add it, but the process then falls down at the point of connecting to WiFi when "something has gone wrong" appears on my phone.  I can see the device at this stage with my phone but cannot add it.  I then power down the Nest Hub and it defaults back to "Link Account" unless I again perform a factory reset and rinse/repeat.....

Driving me crazy

[PyperPot]

Same here. It doesn't do back to Chinese but it does get stuck at Link Account. My account is linked. Sooooo frustrating!!!

[Alex_S]

Hi everyone,

This certainly hasn’t been easy for both of you. Let’s further look into it. Are you using a regular Gmail account or a Google Workspace account? On the Google Home app > Devices > Scroll down. Do you see your Google Nest Hub 2nd gen under Other Cast/Local Devices? If yes, tap on it > Add to a room. If the issue persists, try these steps:

• Install the Google Assistant app on your phone.
• Uninstall and reinstall the Google Home app.
• Reboot your router, phone, and Google Nest Hub 2nd gen. Move your display closer to the router during the initial setup.
• Factory reset your Google Nest Hub 2nd gen once more, then setup.

Let me know how it goes.

Regards,
Alex

[Dzwiedz]

I have the same problem. Nest suddenly stoped working. Nest is theoretically connected. I can control its audio from my phone, but it's stuck on the "Link Account" screen. I tried disconnecting the device from my home in the home app. Reset to factory settings. Restart the router. Nothing.

I checked if I can connect it to another Wi-Fi network in another house [but on the same google home app] and it connects normally and everything is fine. Why is there a problem here?

second question, how to uninstall and reinstall the google home app? You can only uninstall updates, you cannot remove the entire app.

[Alex_S]

Hey Dzwiedz,

Thanks for posting—let's get this sorted out. Since Google Nest Hub connected fine on other WiFi, there may be a setting on your router preventing your Google Nest Hub from working. Try to configure some settings on your router:

• Change the DNS server to “8.8.8.8” and “8.8.4.4”.
• If iPV6 is on, turn it off in the meantime.
• Reboot your router.
• Factory reset your Google Nest Hub and then set it up.

Let me know how it goes.

Regards,
Alex

[Dzwiedz]

Thx for the tip. I need to call my internet provider for that [i don't have access to my router settings.

Best regards,
Dzwiedz

[Alex_S]

Hi there,

You’re welcome. I’ll look forward to hearing from you soon.

Best,
Alex

[Dzwiedz]

Hello and happy new year!
Sorry about delay. It worked! 😄

Best regards,
Dzwiedz

[Alex_S]

Hey Dzwiedz,

Yay! I’m glad to hear that it’s all set. Happy New Year!

Cheers,
Alex