New error message from Google mini speaker

[duglop]

Here's ANOTHER Google problem that started with the latest update - and this time it affects my mini speaker - so this means EVERY PHASE OF GOOGLE HOME IS MESSED UP NOW!

I never had ANY issue with my mini speaker until now. Now after giving my mini speaker ANY command - it completes said command then about 2 minutes later Google says "hmmm sorry something went wrong please try again in a few seconds"... wtf is that all about? I could see that happening if Google FAILED to complete said task/request, but not after SUCCESSFULLY completing said task/request! Everything is up to date, everything has been rebooted and reconnected... this is 100% on your end!

[JMasterXX]

Very true. I am experiencing the same thing and I can confirm the error.

[Juni]

Hi folks,

Thanks for posting and for being a step ahead of us. 
 

I know how it feels when something isn’t working as it should, let’s get this resolved. Could you provide the firmware version and the software version installed on your Google Nest speaker? 

Looking forward for your response.

Thanks,

Juni

[duglop]

No, there's no need to confirm that when it updates itself - how about YOU just fix the problem YOU created?

[Littlejdub]

Same here! Scared the bejeezees out of me the first time because I was falling asleep 

[Muddi]

Hi Littlejdub,

Could you tell us the firmware and software version of your device. Also, what are the steps that you've done?

Cheers,

Muddi

[Muddi]

Hey Littlejdub,

How was your device? Have you had the chance to check the firmware version?

Cheers,

Muddi

[Littlejdub]

System firmware version: 313652
Cast firmware: 1.56.313652


still saying “hmm something went wrong. Try again in a few seconds” a couple minutes after completing a command.

[Muddi]

Hi Littlejdub,

Thanks for the information. To confirm, is the continue conversation enabled on your device? If yes, please try disabling it first then check if that makes any difference. Also, please share a screen shot of "My Activity" from the Google Home app, make sure to cover your email if your account is in the photo. Will do this to check if your device is triggering on its own.

1. Open the Google Home app.
2. At the top-right, tap the account.
3. Tap My Activity.

I'll wait for your response.

Cheers,

Muddi

[Littlejdub]

Turning continuous conversation off didn’t change anything. And this doesn’t happen with the other speaker (same model) in my house. I don’t see a way to attach a picture here. The activity does not show that the speaker is responding with a problem.

[duglop]

Absolutely ridiculous! WE ARE ALL EXPERIENCING THE SAME **bleep** PROBLEM! Obviously Google screwed up something again! I am once again experiencing the SAME **bleep** PROBLEM you supposedly fixed just last week! You DON'T need any of our info, as our devices update on their own regardless! I NEVER had this issue until a lousy update 3 weeks ago that broke EVERYTHING you had fixed over the last year - which by the way took you TWO YEARS to fix after it happened the first time! All my apps and devices are up to date as I just checked and compared everything according to what they should be at! THE PROBLEM STILL EXISTS! Not only that, but now I have even MORE problems with my Google Home - routines are once again all screwed up, audio is broken up again, google can't/won't control my TV's again (for about the 23rd time), Ok Google is answering on the WRONG devices now AGAIN, Ok Google is giving the WRONG answers to simple questions again... JUST IN TIME FOR THE HOLIDAYS LIKE LAST YEAR!

FIX YOUR **bleep**!

[Muddi]

Hey Littlejdub,

We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

[duglop]

Stop with the fill out this form BS! Just fix the GD problem!!!

[duglop]

Absolutely ridiculous - stop with the fill out this form bs and just fix the problems! I am getting repeat problems now:

1. with my mini speaker.... 5 minutes after completing any task Google says "there was a glitch please try again" meanwhile the task was initiated and completed!

2. Audio is now all broken up,

3. the wrong devices keep answering again,

4. routines are all messed up and sporadically failing,

5. chromecast still is not right - google photos is missing from ambient mode suddenly - and now Google is asking for the same information I already sent in 3 times - JUST FIX IT!

THIS IS UNACCEPTABLE GOOGLE!

[duglop]

**bleep** Google this is the 6th day in a row my routines have not worked again and they were working just fine last week and I didn't do a goddamn thing to anything I didn't change anything at all **bleep** Google every time I turn around it's something else. Tomorrow I change over to Alexa I'm done

[Juni]

Hi duglop,

Sorry that you are still experiencing the issue. It sounds like this has been quite an annoying issue for you, and it looks like you've already done a good amount of troubleshooting with this issue. If you don't mind, would you be able to fill out this form, so someone from Google Support can reach out to you? They would have more tools than we would on the forum to look into this.

Regards,

Juni

[duglop]

Hello and thank you let me first address my attitude and my language, I must own up to it and apologize for it. You hit the nail on the head. I am very annoyed by this because as I have stated numerous times I have had Google nest for about four or five years now and for the first two years I never had a problem but then a major major update changed everything, some for the good some for the not so good and then the problems started. Google hasn't been right since then and this doesn't just include Google home. I've noticed many people saying the same thing (after every Google update to any Google product) there's problems with all Google products; but in regard to a lot of the things that I have complained about in regard to Google home I have noticed other people stating the same exact things that I have gone through. The hard part is knowing if/when it's actually fixed. Many of these problems are repeat problems over the last two to three years. Just when I think it's fixed, it's broke again, and for many of these problems it took over a year before Google even addressed them and then it took another half year for anything to be done about them. So yes, I am extremely annoyed. I understand Google is doing this for free, I understand that. But so many problems also interfered with my job so I can only imagine what it is like being a paid Google subscriber going through the same problems. Many of the problems were created by the presence sensing as I have said before. When that changed it wasn't a smooth transition and there are still issues with it.
The annoying part has been that Google continues to not listen to its people and keeps insisting they are right, insisting about this correction insisting about that correction, when the fact remains Google changed something on their end that created the problems on our end. I have troubleshooted until I was blue in the face. I have filled out form after form after form. I have sent in numerous requests. I have emailed with Google back and forth. they have acknowledged many of these problems as known issues. So again, the problem is knowing when or IF they are fixed at all! How can we as consumers trust this? See the dilemma these problems create?

[RanSou]

What I'd also like to understand is why Google is asking us for firmware and Chromecast versions and screenshots? These things update by themselves. They should know what version we're at based upon what they push.

I'm not a coder or a developer but I'll be darned if if they can't look at what they pushed out now that's causing all this compared to what they had before when it wasn't a problem at all ... then they can find the delta and either fix it or remove it. It's not helping,

it's causing confusion and irritation. It's turned a perfectly good operating tool into an unnerving, unpredictable tool that is frustrating the heck out of everyone.

[Littlejdub]

Thank you, friends! I hate when I buy a device and then have to do all the heavy lifting to fix a problem with it - especially within its first year of use!

Muddi, please move forward with your process using all the information you already have. The form you sent simply asks for personal information of mine and a description of the problem. I will not be giving you personal information (partially because Google already has it on file and it is attached to this username via that file along with every other detail one can scrub from a digital footprint, and partially because I don’t just hand that out on the internet - entities who need it already have it). You don’t need my name and email address to address this issue.

[Dan_A]

Hi folks,

It seems you haven’t filled out the form yet. We want to help you out with this and we’ll need to look closer into your device’s status. Also, we’ll need sensitive information that you cannot post here for your privacy.

@Littlejdub, @RanSou, apologies for the inconvenience. We need to know your current firmware version because we do not know if your devices are in line with what firmware we’ve established. Because sometimes, due to connection issues or some other factor, the firmware version wasn’t successfully pushed on your end.

Best regards,

Dan

[duglop]

Dan, you closed my problem WITHOUT a solution! Now we are ALL having the same **bleep** problem! That should tell you something! Not only that, many of us are having repeat problems from stuff that took you 2 years to address and fix the FIRST time! Stop with the games and get on with the solutions! We are fed up with the forms that do absolutely NOTHING!

[Littlejdub]

Solid try there, Dan. However, my firmware information has already been provided (simply see the provided screenshot). There is absolutely no reason you would need any “sensitive information” to start offering solutions. You don’t need my name, email address, or phone number to begin troubleshooting. You know the device, the firmware, and the problems observed - all the necessary pertinent information to be helpful. So I’ll wait until you’re ready to be helpful.

[duglop]

Part of the problem is I noticed a few new differences in responses by Google just before all these problems! I ALSO noticed something about Google supreme or what the hell ever it is - meaning basically there is now a basic & a pro version! If this means a reduction in functions for a free/basic set up then I will be parting ways with Google!

[Muddi]

Hey Littlejdub,

We apologize for the delays. We understand that you're hesitant to fill out the form. Please note that the form will create a case that will help us escalate the issue with our team. Also, we need to gather some additional personal details which shouldn't be shared on the public forum.

@duglop: Looks like you have multiple issues on your device, and it is best if we can address them one at a time. To confirm, have you tried connecting your speaker on a different network to check if it will have the same behavior?

Cheers,

Muddi

[duglop]

Listen I'm only going to tell you one more time I have tried everything I'm still waiting for Google to do something this **bleep** has been going on for 3 years now I'm tired of it Alexa is coming up soon real soon

[RanSou]

I don't think you do understand why we are hesitant to fill out your "form" otherwise you would "understand" why you don't need our personal information. You built the product without our personal information, you constantly upgrade without our personal information, we're all suffering from the same symptoms with the same make, model, updates, I'm pretty sure you can figure out how to roll back a crappy update without asking us for personal information.

[Dan_A]

Hi folks,

Chiming to see if you've filled out the form? I totally understand that troubleshooting can be frustrating, but these are the most helpful steps to figure out what's going on with your device. Let's give them a try! Especially when being taken over by our higher support team. You will be in contact with them. Also, we actually cannot open any personal information on each customer unless it is approved by you, hence, the verification/authentication of account is needed which cannot be done in the Community forum. 

Best,

Dan

[Juni]

Hi there,

We haven’t received your form. Kindly fill it out so we can continue with the next step. 
 

Regards,

Juni

[duglop]

Dan, as I have said a dozen times - I HAVE FILLED OUT ENOUGH FORMS, THE **bleep** STILL HAPPENS! YOU BROKE THIS WITH AN UPDATE - I'M DONE WITH GOOGLE! YOU SUCK!

[Juni]

Hi there,
 

Thanks for the response and sorry that you are still experiencing the issue. After you filled up the form, did our support team contact you via email to continue? If so, please continue the conversation there as our support team has all the proper tools to help you. If you're still in need of any assistance, feel free to let us know.

Thanks,

Juni

[Juni]

Hi there,

Buzzing in — do you still need our help? Don't hesitate to reach back if you do.

Regards,

Juni

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Best,

Juni

[Princesss]

Hi there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.

Best,

Princess

[Juni]

Hi there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Thanks,

Juni