Thanks for posting here in the Google Nest Community.
I know how it feels when something isn’t working as it should, so let’s get this resolved. A few things: How many photos are added in your album? Is it a 1st gen or 2nd gen Nest Hub? Did you try using another phone to further isolate the issue?
You can do a sequential reboot. First, unplug your Nest Hub for 30 seconds, then do the same thing to your Wi-Fi router to refresh both devices and your Wi-Fi signal.
Let me know how it goes.
Thank you Juni for responding.
I have the 2nd gen Nest Hub.
I have done as you suggested - rebooting my WiFi and the Nest Hub.
I have two albums in Google Photos - one with just 11 photos and one with many more.
The album with 11 photos will not display any photos on the Hub and the other album shows only a handful of photos on the hub.
On my iPhone Google Photos does not preview any of the photos after selecting either album.
I don't have an Android phone to see if that would work.
Thanks for trying that and I’m sorry that you are still experiencing the issue. You can try to create a new album, then use that new album for the photo frame. Once done changing the album reboot your Nest Hub again, then observe if this will make a difference.
Keep me posted.
We're sorry about this. We'd like to make it up to you. Could you please provide the cast firmware version of your Google Nest Hub?
To check which firmware version you're on, follow these steps:
Looking forward to your response.