Next Hub Max wont connect to Wifi - "Make sure Hub is on same wifi network"

[Paul8]

Okay, this is getting frustrating.

Had a Nest Hub max that worked great until recently (could not access camera, and couldn't access the divice in the home app to turn the camera on again).

Factory reset the Max and tried to reconnect it to the Home app.  Got to the connection to wifi stage, and I get an error saying it cant find the max because its on a different network.

Thats not correct, at all.

I have done all of the steps in this help article (https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Need-help-with-setup-Troubleshoot-commo...) and NONE OF IT HELPS.

I have a Bell Homehub 4000 with 2.4, 5 and 6ghz bands, all with the same SSID.

Is my Nest Hub max busted?

[Paul8]

Tried again today and got this message which I certainly did not get when I first got this Max...

"Your hub was manufactured for a different country and may not work with your wifi"

What kind of fresh hell is this?  It was bought in Canada and had been working for years in Canada.

[cheliogeovanni]

Hello @Paul8, 

I understand you're facing trouble connecting your Next Hub Max to Wi-Fi and encountering the error message "Make sure Hub is on the same Wi-Fi network." Here are some troubleshooting steps you can try:

Confirm Network Details:

Double-check Wi-Fi Network: Ensure you're entering the correct Wi-Fi name (SSID) and password during setup. Pay attention to upper/lowercase characters and any special symbols.
Separate SSIDs: If your router broadcasts separate SSIDs for 2.4 GHz and 5 GHz bands, make sure you're connecting the Hub Max to the same band your other devices use.

Regards,

Helio.

[Paul8]

All bands use the same name, and all are set up with the correct SSID and password.

Just to add to my frustration, now NONE of my Nest Hubs or Minis are visible in the Home app!!!  All of them are saying they're not on the same network, and yet they are (mostly) functional.

This has to be an update that was done that's messed up all of my units.  Only thing I can think of.

Unless Google doesn't play with Bell/Sagecom equipment.....

[cheliogeovanni]

Hello Paul8,

You're totally right; there could be compatibility issues between Google Chromecast and Bell/Sagecom equipment. 

Here's why: Internet Service Providers: Bell is an internet service provider in Canada and sometimes provides their own routers and modems, which might be manufactured by Sagecom in this case.

Custom Firmware: provided equipment often comes with custom firmware that prioritizes the services and might limit functionality with certain devices, like Chromecast. I will suggest getting in touch with them and letting them know the situation.

Regards,

Helio.