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No Apps Are working with Voice Controls On Google Nest Hub.

Jake78
Community Member

My Google nest won't open anything I have to swipe to get YouTube up but I cannot get Netflix up I turned off the power and turned it on again but still didn't work what should I do?

1 Recommended Answer

jenniffert
Community Specialist
Community Specialist

Hi @Jake78,

 

Thanks for reaching out here in the community! It seems like your Google Nest Hub isn't responding to voice commands for apps. While you can manually swipe to get YouTube to open, Netflix remains completely unreachable. I appreciate you restarting the device as a troubleshooting step. No worries, help is here!

To better investigate the situation and provide the most accurate information, I’d like to confirm the following:

  • Which generation is your Google Nest Hub?
  • When did you first notice this issue with voice controls for apps?
  • Regarding Netflix, can you confirm if your Netflix account is currently linked within the Google Home app?
  • What exact voice commands are you using when you try to open apps like YouTube or Netflix?
  • When you use a voice command for an app, what is the exact response you hear from the Google Assistant?
  • Does your Google Nest Hub reliably recognize the "Hey Google" or "Ok Google" hotword for other tasks, such as answering general questions or controlling smart home devices?

In the meantime, please ensure your Google Nest Hub has the latest firmware version. For instructions, see this article: Google speaker and display firmware versions and release note.

Keep me posted.

 

Best regards,

Jenniffer

View Recommended Answer in original post

2 REPLIES 2

jenniffert
Community Specialist
Community Specialist

Hi @Jake78,

 

Thanks for reaching out here in the community! It seems like your Google Nest Hub isn't responding to voice commands for apps. While you can manually swipe to get YouTube to open, Netflix remains completely unreachable. I appreciate you restarting the device as a troubleshooting step. No worries, help is here!

To better investigate the situation and provide the most accurate information, I’d like to confirm the following:

  • Which generation is your Google Nest Hub?
  • When did you first notice this issue with voice controls for apps?
  • Regarding Netflix, can you confirm if your Netflix account is currently linked within the Google Home app?
  • What exact voice commands are you using when you try to open apps like YouTube or Netflix?
  • When you use a voice command for an app, what is the exact response you hear from the Google Assistant?
  • Does your Google Nest Hub reliably recognize the "Hey Google" or "Ok Google" hotword for other tasks, such as answering general questions or controlling smart home devices?

In the meantime, please ensure your Google Nest Hub has the latest firmware version. For instructions, see this article: Google speaker and display firmware versions and release note.

Keep me posted.

 

Best regards,

Jenniffer

My Google nest hub is the 2nd generation The issue only started 2 weeks ago whenever I posted my original issue, My Netflix Account is connected I relinked it just in case, I use the Voice command "Hey Google Open YouTube" Whenever I ask it to open a app it says "Actually (persons name) doesn't support this functionality", And yes for the last question