No Sound on Spotify with Nest Hub 2nd Gen

[RushNRoll]

I'm experiencing an issue with my Google Nest Hub 2nd Gen where it won't play sound from Spotify. Here's a detailed summary of the problem:

• Issue Details:

  • Spotify shows as playing on the screen, but no sound comes out.
  • Other apps like Pandora work without issues.
  • Spotify works fine on my other Google devices, like the Google Home Mini, but not on the Nest Hub 2nd Gen.

• Troubleshooting Steps Tried (No Success):

  • Factory reset the device.
  • Cleared cache and rebooted the device.
  • Restarted my router and ensured my internet connection (1 Gbps) is stable.
  • Unlinked and re-linked Spotify.
  • Tested the device in a speaker group. Music plays on all other speakers except the Nest Hub.
  • Used a brand-new Nest Hub 2nd Gen as a test. It worked initially, but after updates, the same issue occurred.

• Additional Observations:

  • If I open Spotify on my phone and cast to the Nest Hub, the app opens briefly on the Hub and then crashes to the home screen.
  • If I directly ask the Nest Hub to play Spotify, it appears to play but does so silently.
  • The problem started recently, most likely after a firmware update.

It seems to be a device-specific issue related to recent updates. Searching Reddit and Google forums, I found other users reporting the same issue, but no definitive fixes are available.

Please let me know if this is a known issue or if there's a fix or workaround. If this is related to a firmware bug, is there a timeline for an update?

[Guarcax]

Hi @RushNRoll!

Thanks for posting in the community.

I’m sorry for the inconvenience that you’ve experienced when trying to cast Spotify to your Nest Hub 2nd Gen, and thanks for all the information you shared with me. I can see that you have already tried several troubleshooting steps, but the device is still having the same behavior. In order to receive further assistance, please fill out this form with all the necessary information, like the thread title or link and your username in the community. Once you've completed the form, let me know. Someone from my team will contact you shortly to help.
 

Keep me posted.
 

Best regards, 

Daniel.

[RushNRoll]

Hi Daniel,

I've completed the form.

[Guarcax]

Hi @RushNRoll,

We've received your form and appreciate the details you provided. Please keep an eye on your mailbox and spam, as someone from my team will contact you shortly to help. If you have any questions or concerns in the future, feel free to reply to this post.

Regards,

Daniel.