No Swipe Up after update

[daddycool_81]

Hello…

At first, my Google Nest had the swipe up option when it was turned on for the first time. However, after done setting it up with my phone, I reboot the Nest Hub and then it ran into an update (8-10 Minutes long). 

After the update, the Swipe Up is no longer available but there is a new Swipe Down (from top of the screen). Unfortunately, the ‘See All’ app is no longer available.

Is this normal and is it a new feature after the update?

[Dan_A]

Hi  daddycool_81,

That certainly isn’t the experience we want you to have. Do you have the Nest Hub or the Nest Hub (2nd Gen)? Let me get its firmware version to see what steps to take next. Here’s how:

To check which firmware version you're on, follow these steps:

1. Open the Google Home app Google Home app.
2. Touch and hold your device's tile.
3. Tap Settings  and then Device information.
4. Under "Technical information," check for Cast firmware: "X.XXX.XXXXX." If the device is on Fuchsia, check for System firmware version: "X.XXXXXXXX.X.XXXXXXX"

Check the version on your Nest display:

•  Swipe up from the bottom of the display screen.
• Tap Settings  and then About device. You should find your "Cast firmware version."
  • For Nest Hub (1st gen) and Nest Hub Max: If “Fuchsia Version” is also listed, this means your device runs Fuchsia.

In the meantime, it would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord of your router, followed by your Nest speakers.
2. Plug them back in after 3 minutes.
3. Restarting your phone might also help.

Keep us posted.

Best,

Dan

[Dan_A]

Hey there,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Regards,

Dan

[Dan_A]

Hello again,

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Kind regards,

Dan