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No photos on my Home Hub

Phil-GU0SUP
Community Member

Since I got my Home Hub, it has been displaying the "recent highlights" photos from Google Photos quite happily. But, when I got up this morning, the screen is showing a blank picture. When I open the Home app, select the Home Hub, and select Google photos as the source, it shows some albums, and says how many pictures there are, but the display is blank.

The Hub responds to all voice commands, is connected to our WiFi, shows the correct time, and so on, but I am unable to get any pictures to show in the display. I even tried selecting "Art gallery" as an option, but that isn't showing any pictures either.

What do I need to do?

Phil GU0SUP
2 REPLIES 2

Phil-GU0SUP
Community Member

As an update, I just went to my account on the PC, selected Google Photos, and I can see the outlines of pictures, but they aren't showing up at all.

Phil GU0SUP

Jake
Community Specialist
Community Specialist

Hey there,

 

Thanks for visiting the Community.
 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. We hope you were able to get the help you need, but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand.


Best regards,

Jake