Not able to add any music services to home

[dbolst]

I have had Apple Music connected to my google home for over a year with no issues.

tjis week stopped being able to play music.  And now I can’t see any way to link Apple Music to the google home ..

have updated iOS and have also updated all apps to the latest version.

have google removed the ability to link Apple Music subscription in Australia?

[gmelanymelissa]

Hi @dbolst,

Thanks for posting here in the community. I'm sorry to hear you're not able to add any music services provider. I'm happy to help!

To better understand the situation, I'd like to ask a few questions:

• What type of Nest device do you have?
• What troubleshooting steps have you tried so far?

Please try the steps here:

• Restart Devices: Restart your Google Home device and your phone or tablet. Refer to this article: Reboot your Nest device.
• Check Wi-Fi Connection: Verify that your Google Home device and phone/tablet are connected to the same Wi-Fi network.
• Also, you can visit our help center to learn more about Linking your music services and setting your default servi...

Keep me posted.

Best regards,

Melany

[dbolst]

Hi - the issue is that there is no longer the option to add any subscription services to the google home app?  Has nothing to do with the hardware 

[gmelanymelissa]

Hi there!

Thanks for the follow-up information.

Please let's check these tips:

• Account: Make sure you're using the correct Google account.
• Restart the phone or tablet: This can often resolve temporary software glitches.
• Uninstall the app: If restarting your device doesn't help, try uninstalling and reinstalling the Google Home app.
• Regarding your subscription: For subscription-related inquiries, please contact your service provider directly. They can assist with subscription management, including activation, cancellation, and troubleshooting.

Let me know if you have any other questions.

Best regards,

Melany

[Tlc15]

This hasn’t solved my experience of the same issue 

[Tlc15]

I’m having the same problem and the same timeline. In the iOS app, Apple Music is no longer linked after working for years, and there isn’t an option to add any music services, Apple Music, Spotify or anything else…

[gmelanymelissa]

Hi there!

Thanks for the follow-up information.

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

To help us assist you better, please include the link to your Community thread and your Community username.

Let me know if you have any other questions.

Best regards,

Melany

[dbolst]

Hi, I have filled out the form.

Are you able to confirm is it possible to link an Apple Music subscription to Google Home? It used to be possible and now doesn’t seem to be an option.

I have restarted my device. I have reinstalled the app. I have recreated my home. I have created a new home within the app. Nothing allows this option to work any more.

[gmelanymelissa]

Hi @dbolst,

We received your form. I appreciate you taking the time to fill it out. Our team will reach out to you via email to further assist you.

Reach out if you have any questions in the future.

Best regards,

Melany

[dbolst]

Hi - when can I expect a response please ?

[gmelanymelissa]

Hi there!

Thanks for the update.

The team will be in touch with you via email to provide further follow-up.

Please do not hesitate to contact me if you have any additional questions.

Regards,

Melany

[Tlc15]

I’ve filled out the form 

[dbolst]

good luck - takes 3 days to get a reply, and it’s just generic nonsense which doesn’t answer the question..

i don’t know why this is so hard 

[Tlc15]

3 days, I wish! Still absolutely nothing from them. As this was my main use of the two I have, looks like I’ll dig deeper into the apple ecosystem and get some HomePods 

[dbolst]

I eventually got something back asking for serial numbers of my hardware.. which I have sent so they can ‘open a case’..

since then nothing again.   

don’t know why this is so hard to get a straight answer..

if I can’t resolve this I’m doing to same, will be selling the google kit and getting Apple stuff 

[gmelanymelissa]

Hello @Tlc15!

We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help!

Let me know if you have any other questions.

Best regards,

Melany

[dadvader]

I have also filled in the form. See my comments at the bottom of thread.

[Tlc15]

I submitted it when I posted that I did and didn’t get any error messages. I was able to access it fine. The only thing that isn’t working is Google, both the best mini and now seemingly your system

[gmelanymelissa]

Hi @Tlc15,

Thanks for the follow-up.

I'm very sorry for the inconvenience. We were unable to locate your submission form. Please fill out this form with all the needed information, including your Community Thread and Community Username, then let me know once you're done.

Keep me posted.

Regards,

Melany

[Tlc15]

I’ve filled it in again. I hope that I get a better response than dbolst did. But I’m not holding my breathe 

[Mihasic]

Any solutions yet? Just heard from kids that Apple Music didn’t work for a while now. When opening Google home, no option to add any music services

[dbolst]

Still no solution, I’m getting the runaround on the support case which I opened.. I wait days for a response and then get

• send feedback via the app
• turn things off and on
• iodate devices 
• send a screen shot of the ‘feedback’

all of which I have done, and none of it answers the question in any way.

im about to sell all my google devices and buy the Apple stuff, this is ridiculous..

It’s not just apple services which are missing, I can’t add Spotify, YouTube music or Apple Music .. all of which are on my device, and used to be available to connect..

funny thing is I can see YouTube and Spotify in the podcast section of google home… 

[Abellsies]

I also have this exact issue only realised last week that apple music is no longer connected but also I am unable to add any services.

[si_zav]

Same for me as well. Kids are losing their minds, while I spend hours uninstalling/re-installing, restarting, re-booting all to no avail.

Just get the following on the music screen - no option to add/change anything -

"The Assistant will use your default music provider when asked to play music. You can still play music using all other linked providers when specified.

Your music services

No default

User other accounts' preferences on shared devices"

[Tbarbar]

Same here, in Australia is that makes a difference.

[dadvader]

I am having the same issue.

Also in Australia.

No ability to add any music services using iOS. Have tried all of the above.

Screenshot via link https://ibb.co/n6fC0Nd 

Had been working fine until suddenly it didn’t. Not a new speaker. 

[dbolst]

That’s great if you’ve fixed it!

which language setting have you changed?  The phone, or the google home app?

I had a play with both, but couldn’t get it working 

[dbolst]

Have updated iOS and home app still no progress.

my case with the support team has been put on hold .. no idea what that means.. 

very close to buying an Apple speaker and just throwing this stuff away

[dadvader]

I think I have found the cause and solution.

I realised that I had recently changed the language setting to English (US) from English (Australian) when I updated to iOS 18.

Changing back to English (Aus) fixed the error and now shows the music services including Apple Music. 

I have confirmed by changing back and forth between English (Australian) and English (US) that having the language set to English (US) causes the problem.

Therefore it seems to be an issue related to how Google Home behaves when the language region is not English Australia (I am located in Australia).

[dbolst]

You are right!

no idea how you figured that out!!

iOS settings > general > language and region 

from there I had English UK and English selected ..

removed English uk, and the services are back!!

[Kambo]

Nice work! We were experiencing the same problem and found your fix. Thanks for this. And have a good Christmas too! 😁

[Abellsies]

Wow!! that works! Thank you and also Merry Christmas!

[Tbarbar]

Worked for me too. Thanks

[Tbarbar]

I have tried this a few different times and it didn’t work for me.

Does anyone have a family set up with kids?

I know having content control settings has stuffed up Apple Music on google home before

[dadvader]

Yes mine has a family account

strangely the kids account seemed fine