Notifications when Nest Hub Max turned off

[perjury]

How do I disable the push messages when my Google Hub Max goes offline? I switch it off every night to save power so I know it's offline - I don't need Google Home to tell me.

[RodrigoBC]

Hi there,

Thanks for posting here in the community! I know how frustrating these types of notifications can be. I understand that you're looking for a way to stop the ''offline'' push notifications for your Nest Hub Max. Since you intentionally power it down every night to save energy, these alerts are redundant and unnecessary for you. You're simply looking for the settings to disable those specific connectivity warnings so you can turn off your device without being notified about it every time. I'm happy to help.

To help you to resolve your issue faster you can follow those steps:

1. Open the Google Home app.
2. At the top right, tap your Profile picture or Initial.
3. Tap Home settings and then Notifications.
4. Select General notifications or specific notifications that you are looking for.
5. Turn any notifications on or off.

If you need to know how to deactivate some specific notification you can use this following article Manage your Google Home app notifications.

Looking forward to your reply.

Regards,

Dominic

[perjury]

Could you be more specific please?

Your reply just looks like what I get when I ask an AI my question rather then from a person with knowledge and it just doesn't work. I have the 'People and Devices'  notifications turned off but I'm still getting these notifications

[RodrigoBC]

Thank you for your response. I understand your point of view and your concerns regarding my previous reply. I see that you'd like me to be more specific with the troubleshooting steps. I also see that you've already disabled the ''People and Devices'' notifications, but you're still getting alerts. I'm glad to continue assisting you.
Please follow these steps:

• Open the Google Home app.
• Tap your Profile icon (top right).
• Select Home settings > Notifications > General notifications.
• Switch Critical alerts to Off.
• Look for a banner and check appears: Tap it and follow the prompts to ensure these alerts are deactivated in your phone's system settings.

Looking forward to your reply.

Regards,
Dominic

[perjury]

The fact that my Home Hub is switched off is surely not a 'critical' alert. It's not a home safety or security emergency. I don't want to switch off safety / security emergency alerts.

The description of the 'People and Devices' option says that it relates to 'device status' so that surely is the appropriate one to turn off. But I have already done that and I am still getting home hub device status alerts. This seems like a bug to me.

[RodrigoBC]

Thank you for your response. I understand the situation, in this case if you already perform all the steps to disable the notifications on the application we can check the permissions on your phone to deactivate completely all possible notifications. I’m here to help!

Please follow these steps:

• Go to general settings on your phone.
• Scroll down in the menu and look for the option ‘‘apps’’.
• Under apps find the Google Home App.
• On the Google Home App find all the permissions and look for ‘‘notifications’’.
• Deactivate all settings about notifications from the Google Home App.

Feel free to share new related information about it!

Regards,

Dominic

[perjury]

Well that was not a helpful answer!

I don't want to disable ALL notifications from the Google home app - just the ones about devices being offline. I want to see the other ones. 
If there is no way to do what I ask then simply say so rather then giving me options that do NOT meet my need!!

[perjury]

Although you are labelled a 'Community Specialist' it would appear that you don't actually have good complete knowledge about the product. Are there no Product Experts here reading this thread?

[RodrigoBC]

Thank you for the update. I understand that you do not want to disable general notifications entirely, given that you still have various devices linked to your Google Home app.
Currently, we do not have a specific feature to disable alerts regarding when devices go online or offline. For security reasons, the app will always notify you to ensure you maintain better control. Even if you disconnect a device manually, the app still registers this event generically, so you will continue to receive these types of notifications.
I know how useful this would be for you and how it could improve your experience within the Google Ecosystem. In the meantime, I appreciate you sharing your feedback to continue improving our products and meeting your needs.

Regards,

Dominic 

[perjury]

You said "Currently, we do not have a specific feature to disable alerts regarding when devices go online or offline."

As I noted earlier "The description of the 'People and Devices' option says that it relates to 'device status' ". So this would appear to be misleading