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Now playing screen doesn’t show devices

Community Member

I bought my nest hub last week and I love it. But everytime I stream Apple Music and try to control volume on other devices or cast to my chromecast on the device’s screen it doesn’t show anything




Several issues may affect the performance of your Windows 10 touchscreen. Try the remedies below to narrow down what’s ailing your PC.

1. Reboot Your Touchscreen Device
This might seem patronizing to suggest this, but with longer battery lives and advanced sleep and wake functionality, you may shut down your device for less than you realize. Sometimes, a restart is just what your computer needs to get that touchscreen working again. Before you spend your time and effort troubleshooting, try this first to see if it fixes the issue.

2. Clean Your Touchscreen
The first thing to check is to see if you have a dirty screen. Grease and dirt accumulate on the display after a while, affecting its sensors and making them less responsive. If you have a dirty or smudged-up screen, clean it up with a microfiber cloth.

For stubborn blemishes, you can use a gentle cleaner that’s safe for electronics. Don’t use rubbing alcohol or soap on the screen, as those chemicals can damage the screen even more. Instead, fill a spray bottle with equal parts of vinegar and distilled water, spray the mix on a cloth and clean it up.

Clean Touchscreen
3. Troubleshoot the Drivers
If the simple steps above don’t solve the problem, run the Hardware and Devices troubleshooting tool. Open Control Panel and head to Troubleshooting > View all > Hardware and Devices. Then step through the wizard and wait while Windows 10 tries to detect a problem.

You might also want to select Advanced and make sure Apply repairs automatically are checked.

If a fix is discovered, select Apply this fix and restart your PC if prompted.

Apply Fix

4. Disable and Enable Touchscreen Drivers
This is the driver equivalent of turning something off and turning it on again, and for some reason, it sometimes magically fixes the issue. Hit the Windows Key and type: device manager and then select the Control Panel option at the top of the results.

In Device Manager, left-click on Human Interface Devices to expand the drop-down menu. Then right-click on “HID-compliant touch screen” and choose to Disable the driver. Right-click on it again and select Enable.

Device Manager Windows 10
5. Update Your Device Driver
If enabling and disabling the device doesn’t work, try choosing the Update driver option by right-clicking it in Device Manager (the same screen shown above). Windows will search the web and automatically find a newer driver if one exists.



Rachel Gomez

I don’t have a windows pc though. It’s my nest hub. It works fine but I can’t control and cast to other devices while casting music or podcasts


i tried Apple Music. I tried SoundCloud and the now playing screen doesn’t show album art nor the title of the song 

there should be a list of two more devices which are my chromecast and my nest mini. They show up on every restart but that’s pretty much it. Then it disappears 

Community Specialist
Community Specialist

Hi there,


Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.



Community Specialist
Community Specialist

Hey Arkiega,


Thanks for sharing details about the issue here. I appreciate @RachelGomez123 for sharing the steps. I know how challenging it is when you're having issues casting to your Google Nest Hub. Let's dig deeper into this! 


A few questions:


  • When did the issue start?
  • What specific Nest Hub do you have (1st or 2nd gen)?
  • How far is your Nest Hub from the router?

Please try these steps below:


  1. Move your Google Nest device within 15-20 ft. away from the router to get enough signal from your network.
  2. Reboot your Google Nest device and router by disconnecting them from the power source and leave them unplugged for 1 minute. Once done, plug them back one at a time with intervals.

Let me know how it goes.




Community Specialist
Community Specialist

Hi Arkiega,


Checking in to see if the troubleshooting steps shared helped?