Paired nest minis not connected and cannot be removed

[AuntieS]

I have to Google Nest Mini speakers that I paired and stopped working.  Shows they are paired but when you speak to it, it tells me to log into my account.  I am logged in as all my other devices work fine.  I also cannot remove the group.  When I click the gear icon, remove device is not an option. 

Please help as they are two useless blobs at the moment.

Thanks

[Princesss]

Hi AuntieS,

Thanks for reaching out.

Sorry to hear about this experience. Could you tell us how many speakers are affected by this response? Also, have you already tried deleting the speaker group instead of removing the device? Let's try first to perform a complete reset on your Google Nest speakers that are affected by this prompt. As soon as the reset is done, set it up and let's see if this would make any changes. Here's how you can perform a complete reset:

• Factory reset Google Nest or Home speakers or displays

Let me know how it goes.

Best,

Princess

[AuntieS]

Hello,

There were two speakers that were grouped.  The group could not be deleted, the speaker could not be deleted, and the speakers could not be connected.  Neither were functioning.  Reset did not work. I ended up unplugging them, connecting to a different wifi at someone else's house. then factory reset again, and was able to reconnect at my house.  Definitely not creating another group as this was a pain in the butt.

thanks

[Princesss]

Hi there,

Thanks for the additional details. Have you tried deleting the old home structure and create a new one? Let's try that first and see if this would fix the issue.

Best,

Princess

[AuntieS]

My previous response said I got it to work 

[Princesss]

Hello Aunties, 

Oops! Sorry for the confusion. Glad to know that it's already working on your end.

Keep on monitoring your device's behavior and feel free to reply to this thread if you notice any changes. If you have other concerns relating to your Nest devices, don't hesitate to start a new topic and the Community would gladly lend a hand.

Best,

Princess