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Nest Hub Doesn't Work W Google Advanced Security

Tetkobear
Community Member

I just set up a physical MFA device with Google's advanced security, and to my disappointment I realized that it's not compatible with Nest Hubs (which I own.) My best Hub is stuck on connect a device from the Home app screen. Are there any plans to make it compatible? I'd add +1 to the development backlog item for it.

1 Recommended Answer

David_K
Platinum Product Expert
Platinum Product Expert

Unfortunately, this occasionally occurs when MFA is setup. From memory, the way to resolve this is to remove your display from the Home app, then simply add it back again. I don't recall needing to reset it and set it up again.

View Recommended Answer in original post

3 REPLIES 3

David_K
Platinum Product Expert
Platinum Product Expert

Unfortunately, this occasionally occurs when MFA is setup. From memory, the way to resolve this is to remove your display from the Home app, then simply add it back again. I don't recall needing to reset it and set it up again.

Tetkobear
Community Member

That worked! Thanks a lot. I was worried I would have to turn off Advanced Security for the Hub. 

David_K
Platinum Product Expert
Platinum Product Expert

No worries!