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Personal Results "Turn On" button doesn't work

NadJ81
Community Member

Screenshot_20221005-074527_Google.jpgPersonalised results are not enabled on my Google Home device. But through the app, this button seems not to do anything. I have to go back instead. Literally, no event is triggered by pressing Turn On.

 

I'm using latest supported Android on a Galaxy Note 8 and downloaded the app yesterday.

3 REPLIES 3

Princesss
Community Specialist
Community Specialist

Hi NadJ81,

 

Thanks for reaching out.

 

Can you tell us the exact response of your Google Nest speakers after changing the "Personal Results" settings? Also, it would be best to unplug the speakers for a few minutes after changing some settings from the Home app.

 

Let us know if you notice any changes after trying that step.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi there,

 

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

Azarco
Community Specialist
Community Specialist

Hello NadJ81,

 

We want to ensure you are good to go, and everything is working properly. Please let us know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 


Regards,

Alex