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Phone and hub both answering at same time with different responses

GodsRaven
Community Member

Once again, Google Assistant is getting even worse.  It's been 10 months since the trouble with GA started with my Hub turning off randomly and the wrong device answering occasionally.  Over the months, my Google nest, Hub, phone, and all devices have slowly continued to have more and more problems.  It's like a software glitch, or a worm working itself deeper and deeper into the software.  

I have tried literally everything; restarting my Hub, resetting it, resetting my Hub and Nest, resetting my router, and finally, uninstalling all software and all devices and starting all over again from the beginning.  Nothing has helped whatsoever.  It only continues to get worse.  I see other people here who say the same thing, but they're also not given an answer.

My latest problem to arise on this mess of a system is that my phone now also answers at the same time as my Hub.  It gives a suggestion as to what it could do for me.  For example, "you can say, 'play a YouTube video'".  My phone doesn't actually speak, it just puts the words up on my phone.  My hub and nest don't speak either, so it's just a crapshoot as to which one(s) will answer.  If my hub answers, my phone also often does and now is following through with its "suggestion".  Up until yesterday it was just showing the suggestion.  If my Nest answers, it's not following through with the suggestion...yet.  I figure it's only a matter of time.  

 

 

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@GodsRaven 

I wonder whether this is an issue for customers with Android phones. With iPhones, we never have this issue.

I found this Google Help page, but don't know whether it is relevant to your situation or not:
https://support.google.com/googlenest/answer/7257763?hl=en&co=GENIE.Platform%3DAndroid

Princesss
Community Specialist
Community Specialist

Hey folks,

 

Thanks for posting in the Community.

 

We appreciate all the help @MplsCustomer.

 

@GodsRaven, we're you able to check the link provided on the previous post? Let us know if you have additional questions and we'd be glad to answer it for you.

 

Best,

Princess

aatienza
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, Princess and MplsCustomer.

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey everyone,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie