Photo frame and voices not working

[Soonieblitz]

I have two Google Nest Hubs with the same issue so I must be doing something wrong.  They are both set up on the same google account, same wifi. Google photos are as well. But when I try to pull in google  photos onto my photo frame settings,  the screen is empty.

  Also changing the assistant voice does nothing.   However,  I am able to play youtube music successfully. 

[Juni]

Hi Soonieblitz,

Thanks for posting here in the Google Nest Community.
 

I know how it feels when something isn’t working as it should, so let’s get this resolved. A few things: How many photos are added in the album you selected? Is it a 1st gen or 2nd gen Nest Hub? Did you try using another phone to further isolate the issue? 

You can do a sequential reboot. First, unplug your Nest Hub for 30 seconds, then do the same thing to your Wi-Fi router to refresh both devices and your Wi-Fi signal. 

Let me know how it goes.

Thanks,

Juni

[Soonieblitz]

I have two hubs and they are both 2nd gen.  

When I go to photo frame settings, no setting shows, page is blank.  I have a second hub in the kitchen and its the same story. 

I created the albums on my laptop but I don't see them on my phone. But I do have the individual pictures.The Hub isn't seeing them at all.  

Yes, I used two different phones.

I rebooted the phone, the app and router. Also unplugged the Hub for 30 seconds or more.

pulled the plug on the hub, rebooted the router.

  I created the albums on my laptop but I don't see albums on my phone although I do have the individual pictures.  None of it is being seen by either hub.  

This isn't the only problem I am having with this.  I have three major problems and I'm sure I am just not doing something right, but I am pretty computer savvy so this has been quite frustrating that I can't figure this out.  

Just in case there is some common denominator, these are my other issues:  

1. When I tap on a group, message says “You are not allowed to manage this group”.  Well who is, then?
2. When I tell Google Home to play a song, it says “It looks like you don’t have a Youtube subscription but you are eligible for a free trial period.”  . I am paid up and have had a Premium account since 2020 but it’s not recognized.  It only works from the other direction, when I go to Youtube and cast to google home.
3. Then the photo frame issue that we are discussing.  

It would be so helpful if there was an actual "how to" manual, like "for dummies".  All I ever see is literature telling us what it can do but no help in actually setting it up to do those things.  

[Juni]

Hi Soonieblitz,
 

Thanks for trying that and I’m sorry that you are still experiencing the issue. For the photo frame issue is the account that you were signed in to your computer where you uploaded your photos the same as the one that you are using in your Google Home app. Same goes for the YouTube Music issue, are you using the same account that you are subscribed to in YouTube music and Google Home app? For the speaker group concern, you can delete the group and create a new one then observe if this will make a difference.

Keep me posted.

Best,

Juni

[Soonieblitz]

I managed to get the photo frame to work by factory resetting all of my devices (2 hubs, 2 original home speakers), then started over and took care of it during setup.  I was also able to change the assistant voice.  I still don't know how to get it set up with my existing youtube music account since it wants me to start a 90 day trial, though.  

[Muddi]

Hey Soonieblitz,

Chiming in, I'm glad to know that resetting your device fixed some of your concerns on your device. Just an added question: what country are you located in? Also, do you have a YouTube Music premium account?

Cheers,

Muddi

[Soonieblitz]

I do have a Premium account.   When  I went into media this time, it showed Premium subscription, so that's working, now, too.  I don't know what the problem was with all of this but resetting the devices and setting it all up again worked.  I think that's the only way to fix these problems.

[Muddi]

Hi Soonieblitz,

Excellent! It looks like you just need to refresh your device by resetting it. Also, there's a possible delay when your devices sync so it needs a refresh. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else. 

Cheers,

Muddi

[Juni]

Hi there,

Since we were able to resolve this issue I will mark this thread as resolved now. If you need help, create a new thread and Community will help you. 
 

Thanks,

Juni