11-25-2022 05:47 AM
If I ask my nest hub to play BBC radio 5 live, I get a reply “Alright, BBC radio 5 live from Tunein’… sorry I can’t play what you asked for
11-30-2022 03:54 PM
Hi CraigR4,
Thanks for visiting the Community.
Sorry to hear about this. Can you tell us if you also experience this to other radio stations? We'd like to check if this is isolated to that specific radio station to see what steps we could try.
Please keep us posted.
Best,
Princess
11-30-2022 10:08 PM
Thanks for the reply.
The problem doesn’t occur on my other nest display, the response I get is “playing BBC radio 5 live on the BBC” and it plays.
The difference is the default speaker set up in google home.
The kitchen display uses a Sonos play 5 as its default speaker, and it seems to be the google home/Sonos interaction that is the problem.
if I use the built in nest display speaker as the default speaker it works ok.
if I use the Sonos app for the play 5, it works ok.
if I use voice control when the play 5 is the default speaker, google tries to use tunein instead of bbc sounds, and it will fail.
12-01-2022 09:43 PM
Hi CraigR4,
Thanks for the additional info. Could you please provide your speaker's cast firmware version?
To check which firmware version you're on, follow these steps:
Best,
Princess
12-02-2022 02:33 AM
12-05-2022 09:23 PM
Hi CraigR4,
Thanks for the additional info. Let's go ahead and perform a complete reset to your Google Nest speakers and set it up again. Let us know if you are still experiencing the same thing after setting up.
Best,
Princess
12-08-2022 09:43 PM
Hello there,
Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
Best,
Princess
12-08-2022 10:35 PM
12-08-2022 10:37 PM
I have read a number of comments on the Sonos forums and it seems to be a recognised problem
12-12-2022 10:11 PM
Hi CraigR4,
Have you already tried reaching out to Sonos regarding this?
Best,
Princess
12-12-2022 10:24 PM
Hi, I don’t see it as a Sonos problem, i see it as a google problem.
Sonos works perfectly well, either directly through the Sonos app, or via airplay from a phone. There is only an issue when a google nest speaker tries to use Sonos as it’s default speaker.
For the time being I will just use the inbuilt speaker as the default and reach out to google tech support.
(Problem also occurs with nest mini speakers)
12-14-2022 06:33 PM
Hi CraigR4,
Thanks for responding. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.
Best,
Princess
12-19-2022 04:06 PM
Hey there,
Have you had the chance to fill out the form above?
Thanks,
Alex
12-22-2022 04:58 PM
12-22-2022 10:10 PM
Sorry, thought I’d replied. I completed the form a couple of days ago
12-24-2022 04:58 PM
Hey there,
We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.
Regards,
Dan
12-22-2022 10:09 PM
Hi, yes I completed the form a couple of days ago.