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Playback bbc radio 5 problem

CraigR4
Community Member

If I ask my nest hub to play BBC radio 5 live, I get a reply “Alright, BBC radio 5 live from Tunein’… sorry I can’t play what you asked for

16 REPLIES 16

Princesss
Community Specialist
Community Specialist

Hi CraigR4,

Thanks for visiting the Community.

Sorry to hear about this. Can you tell us if you also experience this to other radio stations? We'd like to check if this is isolated to that specific radio station to see what steps we could try.

Please keep us posted.

Best,

Princess

CraigR4
Community Member

Thanks for the reply.

The problem doesn’t occur on my other nest display, the response I get is “playing BBC radio 5 live on the BBC” and it plays.

The difference is the default speaker set up in google home.

The kitchen display uses a Sonos play 5 as its default speaker, and it seems to be the google home/Sonos interaction that is the problem.

if I use the built in nest display speaker as the default speaker it works ok.

if I use the Sonos app for the play 5, it works ok.

if I use voice control when the play 5 is the default speaker, google tries to use tunein instead of bbc sounds, and it will fail.

Princesss
Community Specialist
Community Specialist

Hi CraigR4,

Thanks for the additional info. Could you please provide your speaker's cast firmware version?

To check which firmware version you're on, follow these steps:

  1. Open the Google Home app Google Home app.
  2. Touch and hold your device's tile.
  3. Tap Settings and then Device information.
  4. Under "Technical information," check for Cast firmware: "X.XXX.XXXXX." If the device is on Fuchsia, check for System firmware version: "X.XXXXXXXX.X.XXXXXXX"

Best,

Princess

I have 2 nest displays, a gen 1 and a gen 2
Gen 1
Chrome cast fw 1.56.309385
Gen 2
System fw 8.20220713.2.194056

Princesss
Community Specialist
Community Specialist

Hi CraigR4,

Thanks for the additional info. Let's go ahead and perform a complete reset to your Google Nest speakers and set it up again. Let us know if you are still experiencing the same thing after setting up.

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hello there,

 

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

CraigR4
Community Member
Thanks!
 
I did a system reset and it makes no difference.
 
Essentially, the speaker works correctly if set to be the default speaker.
If the default speaker is changed to one of the Sonos speakers, the software tries to use TuneIn as the streaming source, and fails.
 
Swap back again and it works fine.

CraigR4
Community Member

I have read a number of comments on the Sonos forums and it seems to be a recognised problem 

Princesss
Community Specialist
Community Specialist

Hi CraigR4,

 

Have you already tried reaching out to Sonos regarding this?

 

Best,

Princess

Hi, I don’t see it as a Sonos problem, i see it as a google problem.

Sonos works perfectly well, either directly through the Sonos app, or via airplay from a phone. There is only an issue when a google nest speaker tries to use Sonos as it’s default speaker.

For the time being I will just use the inbuilt speaker as the default and reach out to google tech support.

(Problem also occurs with nest mini speakers)

Princesss
Community Specialist
Community Specialist

Hi CraigR4,

 

Thanks for responding. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

 

Best,

Princess

Azarco
Community Specialist
Community Specialist

Hey there,

 

Have you had the chance to fill out the form above?

 

Thanks,

Alex

Dan_A
Community Specialist
Community Specialist

Hi CraigR4,

 

Do you still need help with your device? If so, kindly fill out this form.

 

Cheers,

Dan

CraigR4
Community Member

Sorry, thought I’d replied. I completed the form a couple of days ago 

Dan_A
Community Specialist
Community Specialist

Hey there,

 

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.

 

Regards,

Dan

CraigR4
Community Member

Hi, yes I completed the form a couple of days ago.