Please help with google home mini!!

[pamelabrtly]

It will not connect to internet no matter what I  do. I have unplugged it,rebooted it 2 times. Got the app on my phone it gets to where it's trying to find speaker and it says it can't find it. There both on same table and phone in hand over speaker. I'm going on day 2 of trying to connect ready to just through it out!! And call it a day sad thing was I loved this device at first not so much now. I upgraded internet service and since then no google speaker.

[Muddi]

Hey pamelabrtly,

Thanks for posting, and apologies for the delayed response. I know how it feels when you can't connect your Google Home Mini to your network. A few questions - is this a first time setup or the device has been connected to the same network before? What type of network connection do you have? (Public or Private network) What message are you getting when you try to connect your device to your network?

Below are additional steps that you can try:

1. Reboot your Google Home Mini and router by disconnecting them from the power source and leave them unplugged for 1 minute. Once done, plug them back one at a time with intervals.
2. Turn WiFi on and off on the mobile setup device.
3. If you have a dual-band router, try setting up your speaker or display on both the 2.4 GHz and 5.0 GHz bands.

Please note that your speaker is not compatible with public WiFi networks such as business networks, shared apartment networks, school dorm networks, school networks, and mobile hotspots or pocket WiFi devices.

Let me know how it goes.

Cheers,

Muddi

[Princesss]

Hey pamelabrtly,

Chiming in to check if the steps from the previous thread worked?

Let us know if you have additional questions, otherwise we will be locking the thread.

Best,

Princess

[Princesss]

Hey pamelabrtly,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

Best,

Princess