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Pls Help: Nest hub stolen in the night. What can I do?

Seabrook
Community Member

Nest hub stolen from my house within the past 5 hours. What can the device, or Google or android do to help me track it and shut it down? Quick replies very much appreciated. 

3 REPLIES 3

Juni
Community Specialist
Community Specialist

Hi John1111,

 

Thanks for posting here in the Google Nest Community.

 

This is really an unfortunate event. Once you discover that your Nest Hub has been stolen, immediately report the theft to your local police so that they can document it and tell you what to do next. At the moment the feature to track it down is not supported, but it will not work unless it is connected to the same network that it was setup or a factory reset was done which puts it back to its factory setting. 

 

Hope this helps. 
 

Regards,

Juni

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in and see if you managed to see Juni's post. Please let me know if you have any questions from here.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

 

Best regards,

Jake