12-11-2022 06:15 AM
Nest hub stolen from my house within the past 5 hours. What can the device, or Google or android do to help me track it and shut it down? Quick replies very much appreciated.
12-15-2022 11:28 AM
Hi John1111,
Thanks for posting here in the Google Nest Community.
This is really an unfortunate event. Once you discover that your Nest Hub has been stolen, immediately report the theft to your local police so that they can document it and tell you what to do next. At the moment the feature to track it down is not supported, but it will not work unless it is connected to the same network that it was setup or a factory reset was done which puts it back to its factory setting.
Hope this helps.
Regards,
Juni
12-19-2022 10:42 AM
Hey there,
I wanted to check in and see if you managed to see Juni's post. Please let me know if you have any questions from here.
Best regards,
Jake
12-20-2022 12:30 PM
Hey there,
I wanted to check in, and let you know that I will be locking the thread in 24 hours.
Best regards,
Jake