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Popping noise coming from Google nest speakers

Whatever1
Community Member

After speaking to support they've told me to come here to ask the question rather than troubleshooting their own products. There's a popping noise coming from my various Google Nest speakers Mini, Audio and Max. It seems to be just a short crackle pop noise that affects different speakers at different times not all the same time. Has anyone else noticed this with theirs?

Video clip noise at 5 seconds.

https://photos.app.goo.gl/M3kpDpPuAYpX7n7W9

 

https://photos.app.goo.gl/M3kpDpPuAYpX7n7W9 

3 REPLIES 3

Muddi
Community Specialist
Community Specialist

Hello Whatever1,

 

Thanks for sharing details about the issue here. I know how challenging it is when there's something wrong with your Google Nest speakers. Let's try to get to the bottom of this. A few questions: when did the issue start? What is the current firmware version of your devices?

 

Let's turn off the ultrasound sensing on your devices to see if that makes any difference:

 

  1. Open the Google Home app.
  2. Tap Favorites or Devices.
  3. Touch and hold your device's tile.
  4. Tap Settings > Recognition and sharing.
  5. Turn Ultrasound Sensing off.

 

Let me know how it goes.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hi there,

 

It's me again. I want to make sure you're all good — how did the steps go?
 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey Whatever1,

 

Just bumping this up to make sure that you've seen our responses. I'll lock this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi