Problem with conection

[Cza12021]

hello i use nest hub. please, give me an advice. How to pair the nest hub in a new google account when the same nest hub is still stored in the old google account? I had to create a new account because I don't know the password to the original google account. I think the nest hub stuck in the old google account. how do i take the nest hub from that old google account if i don't know the password? thanks a lot

[GothamNY · Accepted solution]

Hey @Cza12021, if I were you I would start by factory resetting the Nest Hub using instructions here. Then I would remove/sign out of the old account that you can't remember on the phone or whatever the handheld is. After that, I'd log in using the new account and from there, I'd open the Home app. Home app should find your factory reset Hub, and from there, just follow the setup flow.

Keep in mind, since you do not know the password for the old account, everything associated with that old account will be lost in the cloud, including music, movies, or anything else. You will be starting from scratch and there's no way to avoid it. We can't assist with finding your password or any other account information.

[Cza12021]

Hi, thank you very much, your advice helped. I can talk again with my google nest 🙂

[GothamNY]

Awesome, glad it worked. Enjoy!

[GarrettDS]

Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS