Problem with the radio on nest mini speaker

[AkisVar]

When I ask my nest mini speaker to play radio, TuneIn start playing for 1-2 minutes and then suddenly stops. Sometimes it seems that it comes back again for 1-2 minutes but stops again. I have tried to reboot it, factory reset itz delete/reinstall TuneIn in my phone with no luck. It was running perfectly before especially with automations. Does anybody else have same issue? I have sent a feedback to Google but still nothing. Cheers

[kcruzgonzalez]

Hi AkisVar,

Thank you for posting in the community. I'm sorry that you're having troubles with the TuneIn radio on your Nest Mini Speakers. I'm here to help.

 Before I begin, I need to ask a few questions for further assistance:

• When did the issue start?
• Are you having the same issue with any other radio or music app?
• Have you tried just using your phone to hear the radio and see if the issue is the same?
• Is the same issue with all the radio stations?

Please keep me posted. I'll look forward to your response.

Regards,

Kevin

[AkisVar]

Hi Kevin,

The problem started in September - October. Before it was working ok, because I had it incorporated in an automation, which was the working smoothly. TuneIn in my phone is working ok yes. The other music apps I use is Spotify and YouTube Music which I haven't noticed any issue so far.

Many thanks

[kcruzgonzalez]

Hi AkisVar,

Thank you for your response. Lets work together for a solution.

For your concern, please try the below steps:

• Unlink and re-link the Tuneln Radio app from the google Home app.
• Factory reset Google Nest Mini.
• Set up device with a mobile hotspot and try to see if the issue is the same. 
• If the issue is the same contact the Tuneln Radio support. 

Let me know how it goes and keep me posted.

Regards,

Kevin

[AkisVar]

Hi Kevin,

I cannot unlink/relink the app since it is not linked to Google home. The app is not necessarily installed in my phone either. I have tried to factory reset the speaker with no success.

I managed to make it though working by asking Google to play the radio station using a different app ( classic FM through global player) and it worked for a couple of days, but it stopped again. So it shouldn't be a TuneIn issue.

Thanks,

Akis

[kcruzgonzalez]

Hi AkisVar,

Thank you for your response. I'm sorry to hear that the issue persists. Let's work together for a solution.

• Here are some further troubleshooting steps:

  • Check for Software Updates: Ensure your Nest Mini is running the latest software version.
    • On your phone, open the Google Home app.
    • Select your Nest Mini.
    • Tap the gear icon (Settings).
    • Check for updates under "Device Settings."
  • Power Cycle Your Home Network:
    • Turn off your router and modem.
    • Wait for 30 seconds.
    • Turn on the modem first, then the router.
  • Test with a Different Wi-Fi Network (if possible):
    • If you have access to a different Wi-Fi network, try connecting your Nest Mini to it and see if the issue persists.

Let me know if you have any further questions.

Regards,

Kevin

[AkisVar]

Thanks Kevin,

I tried all the above apart from connecting it to a different WiFi. Also, I cannot manually check for updates because it seems that this setting is by default on automatic. Instead, I placed it closer to our router to get a stronger signal. It works sometimes, but sometimes it stops again. I would think that might be the WiFi signal, but at the same time Spotify works fine, which makes it very confusing and unreliable.