Quick settings not available with Nest Hub

[Anonymous]

As you know, you can swipe down from the top of the Google Nest Hub screen to get to the quick settings. However, this does not work for me. I can only swipe from right to left to open this page with the various views like smart home controls, etc. I am also not shown the dash that indicates that you can swipe from top to bottom. Means I can't get into the settings from the Nest Hub.
Can anyone tell me why the quick settings are not available on my Nest Hub (2nd gen)?

[MplsCustomer]

@Anonymous 

Have you tried just a simple reboot, either by unplugging your Nest Hub for a minute or from within the Google Home app?

You could also try removing your Nest Hub from the Google Home app, doing a factory reset (https://support.google.com/googlenest/answer/7073477), and then reinstalling your Nest Hub.

[Princesss]

Hey everyone,

Thanks for reaching out.

@MplsCustomer , I appreciate your help. Thanks for your suggestion.

@Carlos71, were you able to try the steps suggested on the previous post? Let us know if the steps didn't work so we can take a closer look into this.

Best,

Princess

[Princesss]

Hi there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Princesss]

Hello folks,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Best,

Princess