RadioApp not loading on Google Nest Hub Max

[SteveCairns]

RadioApp will not load on my Nest Hub Max. Other nest devices in the same household are fine.
Has been working fine, but stopped within the last week or so. Responds to my voice command "Play 3AW' but then the loading process freezes. Other radio services seem fine (iHeartradio) works on the Hub max, but RadioApp does not.

Contacted Google support via email ... the suggested the usual reboot and update solutions ... no change. Opened a chat to Google support, nothing additional to help, but they did suggest to open a Feedback on the issue through the Google home app. When enough people report the same issue, it gets the attention of the next level support people, who should be able to resolve the issue.

** UPDATE **
This is a Google issue ... probably a bug in a recent firmware upgrade that you have no control over.
If you are on firmware level 26.20250116.103.2201 you will probably have the problem.
It is a worldwide issue for Nest Hub devices. Google are aware and some users in the UK have recently reported their problem has been fixed. Hopefully just a matter of time before they roll the fix out to us in Australia ... keep checking.

** UPDATE 2 **
Working here in Melbourne on Friday 2nd May at 9:45am. Was not working at 6:45am.
Seems ok for 3AW , 2GB , 6PR , ABC , GoldFM , Smooth FM , Nova , KIIS ...
...  but not for MMM , MMM Classic Rock , FOX FM , 3MP .  That is all that I quickly tried.
Interesting is that my firmware level has not changed for my Nest Hub Max. This suggests that there might have been as issue in RadioApp that they are progressively fixing up.

We will probably never know the root cause of the problem, but let's hope they get ALL the stations back ASAP.

[Vicki3]

is there something else I can use other than google??

[JanelleT]

I have the radio station app on my phone and I cast it to the hub  👍🏻

[Sue5]

That’s exactly what I am doing now too!

[cdinoz007]

Yeah, same here.

I have 2x Nest Hubs and about 6 Nest Mini speakers. 

The Mini Speakers are streaming Radio stations OK, but neither Nest Hubs are stream radio stations. Spotify and Amazon Music are playing OK, just no radio stations. (Sydney)

[Vicki3]

I am in Queensland,  it must be world wide.  I wonder if it was a very bad update

[Pooley53]

I have suddenly lost FM radio on both my Nest devices- went off last night. AM radio is working ok Located Sydney Australia

[dag1969]

Still no radio stations in Nest hub. All other speakers/minis work fine. Went through ALL troubleshooting INCLUDING factory reset with hopes it would work...it is NOT working. This issue seems super common with multiple users...this needs a fix ASAP. US/PA

Thanks!

@links to members 

[swhits1957]

I'm in UK and can't connect to global player. Plays other stations but not this one. No issues for 4 years. As above I've also done a full factory reset. Oh and I can't even play Spotify from my android phone any more.

[davincimodernus]

Same for me. It's been 2 days. It's really the tunein app that doesn't work for me. Other app like Radio-Canada works.

[swhits1957]

From numerous searches it appears to be an issue with  firmware 26.20250116.103.2201. 

[photongalaxy]

Is there a way to revert to a previous version of the firmware perhaps?

[SteveCairns]

Hello photongalaxy.

Not that I have been able to discover. Even called Google support about that exact question, and they said no.

[Ando62]

All of a sudden my display has stopped playing radio.  It starts loading radio app then stops.  I could initially start the radio on another google home gen2 and then said play on kitchen display now that has stopped working as well.  I also cannot cast it from my phone it starts loading and does nothing.  I have switched it off rebooted it done it all please help

[gtext]

Same here. One stopped playing Melbourne radio stations.The other four continue to work as normal. Tried re- installing and restarting the router. The phone home app says its playing but it's not. Nothing has helped also.

[gtext]

Further to the one speaker out of the five I have that stopped playing a second one that was working has now stopped. Both these are the type with a screen. So are only the ones with a screen being effected? The other three that are still working are without a screen. Seeing that others are effected also it looks like this is Google issue.

[SteveCairns]

Sounding more like a Google firmware problem. As Google rolls out this latest firmware in a staged way across different nest devices, that is possibly the trigger for the radio function to stop working.

Come on Google ... time for some action here

[Wendywooz]

Are google even doing anything or at least reading our comments here or feedback or reports we are sending

[Sue5]

It is definitely a Google issue. My two nests that don’t have a screen have stopped working too in addition to the hub with a screen. Have reset to factory settings without success. 

[JasonC-Melb]

Have you tried swiping to the Media tile or screen?

If I start the radio on the gen2, I can then use the select other devices function to also play on another device. This is the work around that is working for me currently.

[Ando62]

Yes found out this morning the work around does work thank you

[DrJasperdeBoer]

Same here. It's just some stations that do not work. Nova 100 doesn't work while Coles Radio still works. I hope they figure out soon what's wrong. 

[DrJasperdeBoer]

Hi,

Some Melbourne radio stations such as Nova 100 and Joy stopped working on my Nest while others such as Coles Radio still work. Is there an issue? Is there anything I can do. I did a factory reset but this didn't help. 

[Motogopher]

I have 5 devices in my home that can stream radio from Audacy. All of them work OK. Two of these devices are Home Hubs. One home hub will not play the exact same radio station from the exact same Google Assistant command. It will, however, play any other station as expected. It's just a single station it doesn't like even though the other Home Hub works fine. Both are at the same levels of firmware/software. It's been rebooted several times. Very odd...

[Smathes89]

Same issue! Started a couple of weeks ago!

[Motogopher]

Smathes89; this started with me a few weeks ago also. You aren't by chance listening to KTAR, are you? If not then it's probably not the radio station.

[Motogopher]

And now the other Home Hub has stopped playing the station. A few years ago, maybe, Google changed streaming providers from Tune-In to Audacy. I wonder if they're messing with providers again and the changes are slowly rolling out.

[Scottinjersey]

Same here, I listen to sports talk 94WIP in Philly on my nest, until last week. Now, it starts to load, fails, and shows a generic audacy icon. 

[Motogopher]

That's exactly what mine does. All the minis still work though as well as the Nest WiFis. So it seems it's a hub issue.

[Scottinjersey]

Same - it's a hub issuie. My other speakers work fine. Frustrating.

[nnjjoe50]

does anybody from google listen here? i went all in on google home for audio. i have a bunch of them for all around home audio and they've gotten worse over the years. now this. both my hubs won't play a radio station that they've played forever, though the minis play it fine.

where is google support?!?!

[janko10]

Also having the same issue with Audacy.  Trying to stream KYW News Radio and/or Sports Radio 94WIP in Philly and neither will load on my Nest Hubs or Nest Hub Max.

[d1ss0nance01]

Same here. The logo pops up and does nothing? I have to always use the sister now 

[Smathes89]

contacted Google support. All recommendations from them failed. waiting to hear if they will escalate the problem. 

[Scottinjersey]

Thank you. May I ask how you contact google support? And, how long does it take to get a response?

[Smathes89]

I contacted via the home app help tab. Responded same day 

[Twlldyn]

there is a glitch with global player which Google is trying to fix. In the meantime say :-

• Hey Google play Smoothe radio on Tune in. Or your station of your choice

[Twlldyn]

there is a glitch with global player which Google is trying to fix. In the meantime say :-

Hey Google play Smoothe radio on Tune in. Or your station of your choice

[Camma]

My Google nest hub no longer plays radio stations through radio app, However my other mini speakers continue to play the same stations.  

This has continued for over a week now. I’ve researched a lot of the posts and tried different voice commands, rebooting the device without success.

Anyone else experiencing this ?  I would appreciate suggestions.

Thanks

[Aval]

same issues

[dan1964]

Similar, but not quite the same issue for me. 

I can get radio to play to individual speakers, but not to the group I set up. It acknowledges the command to play, but then nothing happens. 

This just started this morning for me.

I've tried all the "troubleshooting" I can think of.