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Re: Google Assiatant has stopped responding to all voice commands

Haydos96
Community Member

Same issue i am having, When i use they "Hey Google" command i get the Lights light up however am met with the response of "sorry something is not right, please try again in a few minutes or try restarting the device. Alternatively you can try trouble shooting through the google home App".

I have the google nest wifi system and only has only started happening in the last month. I have tried completely factory resting my system as well as creating a whole new wifi setup, no fix. the app is also all of a sudden very slow and often take a while to load all my devices, some times even tell me to retry and connect. 

The strangest part is if i use the "hey google" command 3-4 times consecutively it will work, like it all of a sudden connects, then 15 minutes later the error starts all over again.

Not very impressed. 

2 REPLIES 2

Javoto17
Community Member

Same here

Juni
Community Specialist
Community Specialist

Hi folks,

 

Thank you for letting us know about your Nest speaker concern. I'm committed to providing you with excellent customer service and will do everything I can to help you resolve this issue. A few questions: What Nest speaker or display are we working with? What is the distance between your Nest Wi-Fi router and your Nest speaker or display? Is this isolated to just one or multiple devices? Have you been experiencing Wi-Fi connectivity issues recently?

 

I look forward to your responses.

 

Regards,

Juni