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Recently moved with google nest and now it has 3 red dots

Julesob6
Community Member

What does it mean my google nest has 3 lit up dots on it?  It says it’s connected and can play through speaker but will not take any verbal commands? I just recently moved with it so I had to set it up again. It’s connected on wifi. 

1 REPLY 1

MplsCustomer
Bronze
Bronze

@Julesob6 

Since Google Nest does NOT document what 3 red dots mean (https://support.google.com/googlenest/answer/7073219?hl=en&sjid=6864874594246592596-NC#zippy=%2Cgoog...), you might need to contact Support for an answer:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.