Recognizing new phone

[Mindworkx]

Hello. I changed phones a week ago and connected my new S21+ to the home app and works great. But, when I ask the hub to find my phone, it says my OLD S9+ should be ringing... How do I make Nest recognize my new phone as the primary one S21+, and also delete the old connection to the S9+?

[kiltguy2112]

The best way is from a computer.

https://support.google.com/accounts/answer/3067630?hl=en

[Cathal_S]

Hi Mindworkx,

Please remove your old phone from your Google devices...

https://myaccount.google.com/device-activity 

And also make sure that you have the 'visability' setting checked as 'show in menus' for your new phone and unchecked your old phone on the Play store settings page...

https://play.google.com/settings 

Hopefully that should now work.

[Princesss]

Hi everyone, 

Thanks for posting.

@Cathal_S - Big thanks for helping us answering this thread.

@kiltguy2112 - I appreciate you lending a hand on suggesting some steps.

@Mindworkx - I hope you were able to fix some settings using the steps provided from the previous threads. Just in case you still have questions, you can always respond to this thread so we can answer it for you.

Cheers,

Princess

[Princesss]

Hi everyone, 

Chiming in to check if you still need help with this?

Let me know if I can assist you with anything else, otherwise I’ll be locking the thread. 

Best,

Princess

[Princesss]

Hi everyone,

Since this thread hasn't had any activity in a while, we're going to close it to keep our community tidy.

We hope we that the steps provided on the previous thread worked on your end. However, if you're still experiencing the same issue, please feel free to start a new thread and provide as many details as possible so that others can lend a hand. 

Cheers,

Princess