Red light and settings

[Jaidee25]

hi

i have just setup a 2nd hub in my sons room. I can’t swipe up an access settings. 
it also has a red light around the border of the unit. 

Can any suggest what’s happening. 

thanks. 

[Alex_S]

Hi Jaidee25,

That’s odd. Let’s further look into it. Is this a brand new device? When and where did you purchase it? Kindly share a photo showing the Google Nest Hub 2nd gen’s screen.

Regards,
Alex