Relaxing sound wont play on my nest mini speakers

[Iwi]

Hi. I have reported this issue before but thread was closed. 

I have 2 nest minis. Before, they play relaxing sounds when asked to. But it  just stopped working. No sound coming out from the speakers but when I open Google Home, it says the speaker is playing and option to stop cast is displayed at the bottom. See below image.  

Please note, however, that other commands like ‘sing me a happy birthday song’ and alike are working. 

At first, I thought that maybe there’s something wrong with my Google account but I tried asking iPhone Google Assistant to play the sound and it worked just fine. 

Please help. I already tried reinstalling Google Home, recreated home and reset the speakers. 

Thank you in advance. 

[Azarco]

Hey Iwi,

We're sorry for the inconvenience.

Could you provide the cast firmware version of your Google Nest Mini? Also, please fill out this form and let us know once you're done.

Best,

Alex

[Azarco]

Hey there,

It's me again. Have you had the chance to fill out the form?

Thanks,

Alex

[Azarco]

Hello Iwi,

How's it going with your Nest Mini? Let us know if you still need our help.

Regards,

Alex

[Princesss]

Hi there,

We've received your form-- thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Best,

Princess