09-13-2021 01:43 AM
When setting up reminders to broadcast when the set time comes instead of saying 'has the dog been fed' it says 'sorry I don't understand'. This is extremely frustrating as I am trying to set reminders for my husband for when I am at work as he has dementia and it isn't working....grrrrr
09-17-2021 11:48 AM
Hi Nicarm,
Thanks for your post. I am sorry to hear that your device is not responding or creating reminders. That is definitely a frustrating issue, and I understand your concern. I would be more than happy to help find a solution. First, I have some questions.
Thank you for your patience, look forward to your response.
09-17-2021 07:58 PM
09-28-2021 02:37 PM
Hi All,
We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
09-25-2021 12:27 AM
Hello Nicarm,
Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. For reference, your case number is 1-0157000032003.
Kindly,
Ai