05-21-2022 12:32 AM
Google Nest Hub has been dropped several times and now has a badly cracked screen and doesnt work.
Is it worth getting it repaired?
If not where can I recycle it?
I got a quote locally for £80.
Also where can I get screen saver and protective cover
05-26-2022 05:18 PM
Hi PTD,
Thanks for posting.
Sorry to hear about what happened with your Google Nest Hub. Unfortunately, our warranty doesn't cover any cosmetic damage and that includes, scratches, chips, dings, dirt, cracks, and dents.
To further check our warranty policy, you may click this link for your reference.
Best,
Princess
05-29-2022 11:41 AM
Hi PTD,
Chiming in to check if you still need help with this?
Hope the previous thread answered your question, otherwise I’ll be locking the thread.
Best,
Princess
05-30-2022 09:36 AM
Hi PTD,
I haven’t heard from you, so I’ll be locking the thread in 24 hours. Thanks for posting!
Best,
Princess
10-12-2022 03:09 AM
Hi PTD,
What did you do in the end?
My hub has a cracked screen and I need to get it repaired, Google don't repair or recommend repairers.
Thanks
10-12-2022 08:58 AM
Hi jono_1001,
Thanks for posting in the Google Nest Community.
I'm sorry to hear that you are experiencing the same issue on your device. Unfortunately, Google Nest doesn’t cover any cosmetic damage.
You may check the helpful link provided in this thread for the warranty policy.
Best,
Juni
10-12-2022 10:20 AM - edited 10-12-2022 11:06 AM
Thanks Juni,
Already aware the warranty doesn't cover cracked screens but still need to find a way to repair it, helps keep working electronics out of landfill.
After suggestions on how/where to get repaired.
Thanks
10-13-2022 12:17 PM
Hi there,
We understand that you want your device fixed however, we are not tied to any third party device center. You can visit local technicians to check repair options at your own cost.
Thanks,
Juni
10-13-2022 12:49 PM
Thanks Juni,
This is why I asked PTD what they did and who they went to.
Sorry I thought this was a community forum for sharing help.
I'll try Reddit
Cheers
10-14-2022 08:57 AM
Hi there,
Since we were able to answer your inquiry, I will mark this thread as resolved after 24 hours. If you need help create a new thread and Community will help you.
Cheers,
Juni
10-14-2022 09:52 AM
For others reference:
You can get replacement screens from Ali Express for about £40.
A search on YouTube and you'll find videos showing how to remove the front glass. Looks like it's glued on, but be careful of the ribbon cable connecting it.
Hope this helps.
Thanks to Juni for his support. Feel free to mark the thread as resolved now.
10-14-2022 10:02 AM
Hi there,
Thanks for that information, we appreciate that.
Feel free to create a new thread if you have other concerns in the future.
Best,
Juni