Reset nest to factory settings but still won't connect to wifi

[alisonmfisher]

I've followed all the instructions to try and connect to new wifi network - wifi working fine on other devices.  I've tried factory reset but no joy.  Any suggestions ??

[MichaelD]

Check to see if the firmware is current.

Also check the Google Home app android app have the latest versions.

Firmware version: https://support.google.com/googlenest/answer/7365257?hl=en&co=GENIE.Platform%3DAndroid

Hope this Helps,

Michael D

[SamInPgh]

The data on that firmware page is way outdated. I informed Google support but nobody there cares. They also won't provide a version history or details about what changed in each version. My Nest Mini Gen2's are running version 1.54.277099 and have been updated at least three times since what is shown on that page (1.54.250118). The Google family of hardware, which is decent, is rendered nearly useless by their utter incompetence in supporting them.

[alisonmfisher]

Sadly my device won’t show up in my devices cos it won’t set up due to being unable to connect to wifi.  Can’t find any way to get it to connect to wifi.  Nightmare, have to give up on it I think.  Thanks for trying ! 

[Jake]

Hey all,

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey all,

I wanted to check in and see if you are still in need of any help? Please let me know, as I would be happy to assist.

Best regards,
Jake

[Jake]

Hey all,

I am truly sorry for the trouble and frustration that you are having with the device. I understand that is not the most ideal situation, and I am more than happy to assist. Since you have exhausted all troubleshooting steps, I would like to escalate this to a higher team.

If you could please fill out this form, our Team would then be in contact with you for additional support.  Please let me know if you have any questions from here as well.

Best regards,

Jake

[Jake]

Hey all,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake

[ozziebabs]

Me too, did all of this but no joy at all