Hi there George16,
Thanks for reaching out to our community.
It can be frustrating when your Google Nest device won't factory reset. Don't worry. Let's figure this out together.
Which type of device are you trying to reset? Is it a Nest Hub second Generation or a Nest Mini second generation?
If it's a Nest Mini, please let me know which lights are currently showing on your device. Regardless of the device, since factory resets involve buttons, I recommend following this article again on how to factory reset Google Nest or Home speakers or displays, while ensuring your device's buttons are clean (like the volume buttons on the Nest Hub second generation).
Let me know how it goes.
Regards,
Angel.
