Hi @Junelim93,
Thanks for reaching out to the community. I’m sorry to hear that you are having trouble with your 3 curtains, one working fine and 2 of them not responding as expected in the Google Home App. Don't worry, help is here.
Here are some troubleshooting steps that you can try to fix this issue:
Unlink and relink the devices:
- Unlink devices:
- Make sure that your mobile device is connected to the same Wi-Fi or linked to the same account as the speaker or display.
- Open the Google Home app.
- Tap account (your initial or your profile picture).
- Verify the Google Account on screen is the one linked to the speaker or display. To switch accounts, tap the down arrow icon and then choose another account or Add another account.
- Tap Settings, then Google Assistant, and then Home Control.
- Under Linked Services, tap the home automation partner, then Unlink Account, and then Unlink.
- Relink devices:
- Make sure the user's mobile device is connected to the same Wi-Fi or linked to the same account as the speaker or display.
- Open the Google Home app.
- Tap account (your initial or profile picture).
- Verify the Google Account on screen is the one linked to the speaker or display. To switch accounts, tap the down arrow icon and then choose another account or Add another account.
- Tap Settings, and then Google Assistant, and then Home Control.
- Tap the search box, type the name of the home automation partner, then link the account.
- Note: If the home automation account is listed under Linked Services, tap “Reconnect account” then follow the on-screen instructions.
You can also take a look at the following article: Connect third-party smart home devices in the Google Home app.
Let me know how it goes.
Best regards.
Derick.
