Black lines on Nest hub screen

[gazz2]

A couple days ago, my Nest Hub display started showing thin vertical black lines across the full width of the display (left side). It’s been sitting there without any physical movement to cause it. Can someone help me out? Sounds like a lot of people have been reporting this issue over the last few years.

[moralesvicente]

Hello gazz2, 

Thanks for reaching out to the Google Nest Community Forum. I’m sorry to know that your Nest Hub is displaying black lines on the screen. No worries; I would be more than pleased to help. 

To provide you with accurate information, please help me out by answering the following questions:

• What are the troubleshooting steps you've already tried?

• When did the behavior start?

• Was the device dropped or knocked over?

• Is the display still working?

• Is the display's Assistant working?

• What's the Fuchsia version of your display? If you’re unable to find it, check out this article: Google speaker and display firmware versions and release notes.

Keep me posted so I can provide you with further assistance. 

Best regards, 

Daniel

[gazz2]

Hi,

Thanks. Started about a week ago, I've tried the normal power off and on again. Never dropped, it's on a side table, all working fine apart from the lines on the screen, it's slightly dimmer too, with a bright bar towards the end. Version 

24 202410031032300

[moralesvicente]

Hey gazz2, 

I appreciate you keeping me in the loop. To continue addressing the situation, the team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Regards,

Daniel

[gazz2]

Hi,

The form has been completed.

[gazz2]