Rooms Not Showing

[Fazza92]

Hi all,

I recently bought my very first Google Nest Hub Max and it works great! Initially I set up the device and all worked just as it should, however, recently I made the mistake of changing my 'Living Room' by mistake. I fixed the issue on my phone ASAP, however, now on Google Nest Hub Max, instead of the 'Living Room' showing 11 lights, it only shows 5. The remaining 6 it shows as under 'In Your Home/House'.

I've reset the Nest Hub Max/Deleted it from Google Home and re-installed it. 

Can anyone suggest what to do?

[GarrettDS]

Hey there, 

Sorry to hear about the troubles you're having with your lights not showing in your room where they should be, I know this can be confusing, but I'm happy to help. 

Since you've gone through and reset the Nest Hub Max and uninstalled the Google Home app and reinstalled it, I would suggest unlinking the lights that are missing and relinking them. That way you should be able to put them to the room that you want them in. 

Please let me know if you have any other questions. 

Best regards, 

Garrett DS

[GarrettDS]

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[GarrettDS]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS