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Routine audio plays on phone instead of nest speaker

Chase9
Community Member

I'll focus on 1 issue. 

Sometimes I request routine to start but the audio plays on my phone instead of the speaker specified. 

Then I can't make it stop.

No controls for it on phone.

HAVE TO RESTART PHONE TO MAKE STOP.

When it keeps happening multiple times in an evening, I want to get rid of my android phone and all nest devices. It is torment!

 

6 REPLIES 6

Jake
Community Specialist
Community Specialist

Hey Chase9,

 

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey Chase9,


I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey Chase9,


I am sorry to hear you are having a new issue with the device not playing the music. I know having it go to your phone is not ideal. I did find an article with some troubleshooting steps that could help. Please let me know if that helps resolve the issue, or if you have any questions from here.

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey Chase9,


 I wanted to check in with you, and see if the article was of any help? Please let me know if you have any questions from here, as I would be happy to take a closer look and assist.

 

Best regards,

Jake

Azarco
Community Specialist
Community Specialist

Hey Chase9,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.


Best,

Alex

Chase9
Community Member

Hi Jake, yes still having issues. that particular bug stopped (I stopped asking music to play for a while) but since I brought a speaker to my second house I've had new similar issues. most recently both my phone and nest will respond to hey google, and when i say "hey google play music" the nest will tell me it is going to play on spotify but it plays on phone instead.