Routines on Nest Hub and Google Home Hub Not Enabling/Disabling DND

[Sventleman]

Hello,

Recently, my routines on both of my Google Home devices (Google Home and Nest Hub 2nd Gen) have stopped enabling/disabling DND on either my phone (Pixel 8 Pro) or my tablet (Samsung Galaxy S6).  I have two routines set to start and end my day that previously did this.  I've attempted rearranging the routine as it exists, deleting it and starting over, creating entirely new custom routines, power cycling every device in the chain (modem, router, both hubs, phone and tablet), checking to ensure each device is properly updated with all Google apps and services, removing and adding my voice ID and pretty much everything else I can think of.  Previously, this routine worked just fine with my Pixel 4XL as well as the Samsung Galaxy S6.  I recently upgraded to the Pixel 8 Pro, and this is approximately when the issue began, but since the issue is affecting the Galaxy Tablet as well I'm not sure how it could be related.  Any help/suggestions for anything I haven't tried thus far would be greatly appreciated!

[Muddi]

Hello Sventleman,

Thanks for sharing details about the issue here. I understand how frustrating it can be when one of the actions in your routine stops working unexpectedly. To confirm, would the issue persist if you try to start the routine on one of your phones? Also, could you please let me know the Google Home app and Android version of your phone?

To further isolate the issue, let's create a new routine and add the action to enable the Do Not Disturb (DND) mode on your phone only. This will help us isolate the issue and determine if it's related to the routine or the specific action.

Cheers,

Muddi

[Sventleman]

The Nest Hub is running firmware version 14.20230831.4.72.  My Pixel 8 Pro is running Android 14.  I've tried creating a new routine with a different name that replicates each of the actions associated with the bedtime routine.  Both the bedtime routine and this new routine are able to activate DND on my phone when I trigger them manually on my phone, but both fail to do so when I attempt to trigger them verbally on the Nest Hub.

[Muddi]

Hey there,

Thank you for providing the information. Please try creating a routine specifically for enabling the Do Not Disturb (DND) feature on your device only. Keep the routine simple with just one action, which is enabling DND. Test this routine and observe if you still encounter the same issue when there is only one action involved.

By narrowing down the routine to a single action, we can determine if the issue persists under these circumstances. Please let me know if this helps or if you need further assistance.

Cheers,

Muddi

[Sventleman]

I created a new routine to enable DND on my android devices (with that being the only part of the routine) and asked the Nest Hub to run it.  It enabled DND on the Hub only (not on my phone or tablet, which were both connected to the same wifi).

[Muddi]

Hi there,

Thanks for trying. I appreciate your patience. I have one more suggestion for you to try. Let's modify your existing routine and add a custom action. Follow these steps:

1. Open the Google Home app.
2. Tap Automations > select the Routine you want to edit.
3. Tap add action and look for the option "Custom actions."
4. In the custom actions field, please type "Disable DND on [name of your phone]."

By adding this custom action, we can check if it will successfully disable the Do Not Disturb setting on your phone. Give it a try and let's see if this resolves the issue.

Cheers,

Muddi

[Sventleman]

I attempted your suggestion and it only worked one time.  I was able to successfully activate DND on my Pixel 8 Pro initially, but after the first time the routine ran I was met with the message "couldn't find any matching devices at this time to deactivate do not disturb".  This has been happening for the last three nights.  What else can be done to resolve this issue?