STILL playing worst choices of songs

[Lbw]

Years later, this thing is still playing the worst of all possible choices when you ask it to play a song. I just asked to play just the way you are by Billy Joel. it played this version of the song:, Billy Joel playing it with Oscar the Grouch.

I have no words.

[tajennifer]

Hi Lbw,

Thanks for posting. I'm sorry to hear about the situation you're experiencing with your Google Nest device playing the wrong Billy Joel song. I understand how frustrating it can be when things don't work as expected. But don't worry; I'm here to help. I just need a little more information to provide the best solution:

• What Google Nest speaker or display do you have? You can check the "Google Nest speakers and displays" article to find out.

• What was the exact voice command you used to play the desired audio content?

• Which music provider have you configured in the Google Home app?

• Have you already tried any troubleshooting steps to resolve the situation?

Please keep me posted.

Best regards,

Jenny

[Lbw]

Home mini. Also a nest.  Happens on both devices. I literally say " play XYZ song on Apple Music." It says back to me "playing XYZ song on Apple Music." And then it chooses some random version I've never heard in my entire life or sometimes it plays a song by a cover band.

Apple Music. I am an Apple Music subscriber. I have already unlinked and re-linked the service numerous times. I have rebooted both devices.

additionally, today, it just literally started playing some song I've never heard in my life or asked for, in the kitchen and I'm not even in there. Like, just started playing the song.

[Lbw]

Sent.

[tajennifer]

Hi Lbw,

Thanks for your reply and the information provided. I understand that you already tried the correct commands and you have Apple Music correctly set up. In this case, the recommendation is to process a factory reset on your Nest Home Mini and try to link it again.

You can check how to do it on the "Factory reset Google Nest or Home speakers or displays" article. After finishing the setup, please try to ask for the song.
Please keep me posted.

Best regards,
Jenny

[Lbw]

Yes, tried that. It's hit or miss.  Sometimes it's the right version, sometimes it's some completely random version, sometimes it's an actual cover band and not even the real artist.

[tajennifer]

Hi Lbw,

Thanks for confirming this step. I understand that after all these steps, that issue persists with your Nest Home Mini. In this case, the team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Best regards,

Jenny

[Lbw]

I Sent the form in