Screen dead, but speaker works on home hub. Warranty page non functional

[VishalShah]

As the title, on my home hub, screen is dead, but speaker works. When I have tried to Warranty page non functional. Please help.

[jenniffert]

Hi VishalShah,

Thank you for posting in the community! I understand that your hub display has a black screen while the built-in speaker remains operational. Also, the warranty page wasn't functional for you. No worries, I can definitely help you with this!

To better address this situation, I’d like to ask for the following information:

• Could you confirm the specific model of your Google Nest Hub? Here’s a helpful article about how to identify the model of your device.
• When did the behavior start?
• Was the device dropped or knocked over?
• Could you share a picture of the display screen?
• Have you tried any troubleshooting steps so far?

I look forward to your reply.

Best regards,

Jenniffer

[VishalShah]

Hello,

Thanks for the quick reply, it's a nest hub 2nd Gen. It started a week ago, it was not knocked over. I am very competent with smart home products, I have tried depowering for over 6 hours then repowering, resetting the hub by power cycling 10 times, using a different power supply, operating the switch etc. I cannot attach photos to this message, and we see a pixel' width of vertical white lines either side of the display, other than this, the display powers on with a backlight, but black screen with no content.

[jenniffert]

Hi VishalShah,

Thanks for following up! I appreciate you sharing those details and your efforts in trying to solve this situation. This will definitely help us move forward with the case.

To continue assisting you and get the best solution, the team would like to learn more about this situation. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Keep me posted.

Best regards,

Jenniffer

[VishalShah]

Hi Jenniffer, form filled out, thanks.

[jenniffert]

Hi VishalShah,

Thanks for your reply! We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you.

Let me know if you have more questions.

Best regards,

Jenniffer