Screen is Dark. Set to 10 brightness.

[RedMolly250]

Brand New Google Nest 2nd Generation Screen is so dark I can barely make out the brightness icon, which is set to 10. Hopefully there’s a fix and I don’t have to return the device. 

[Muddi]

Hey RedMolly250,

Thanks for visiting the Community.

My apologies for the late response. I know how it feels when you're experiencing issues with your Google Nest Hub (2nd gen). To help us get a better picture of what's happening, do you mind sharing a video?

Looking forward to your response.

Cheers,

Muddi

[WillJoe123]

You can adjust the light brightness of Google Nest Wifi and Google Wifi devices.
Adjust the bottom light brightness
Open the Google Home app .
Touch and hold your device's tile.
Tap Settings. Lights.
Under 'Bottom light brightness', adjust the brightness of the device's light.

Regards,

Will

[Muddi]

Hey RedMolly250,

How's it going with your Google Nest Hub? Let us know if you still need help and the Community will be happy to lend a hand.

@RedMolly250: Thanks for sharing those steps.

Cheers,

Muddi

[RedMolly250]

Device was damaged. Returned to factory. Ordered new one. Works great. 👍🏼

[Muddi]

Hi RedMolly250,

Sweet! Happy to hear that you were able to get a replacement. Thanks for keeping me in the loop. Let me know if you still have questions and concerns otherwise, I'll be locking this thread after 24 hours.

Cheers,

Muddi

[RedMolly250]

Thanks for reaching out. The new Nest works perfectly.👍🏼👍🏼👍🏼