Screen is flashing

[G4H]

Anyone had their nest hub suddenly start flashing it's backlight.

It brightens for 1 second, then goes back to normal and keeps doing that and there seems to be no way to stop it. 

When it brightens in it's flash/bright state it seems to show an imprint of any previous screen. 

I've factory reset it, deleted it from home and added it again.  I've turned the hub off for hours but it still reverts back to the backlight flashing state.

Any ideas of how I can fix this please? 

Thank you.  

[SmartHomeH-TAGS]

Check that the power cable is properly secured. That's all I can think of.

[virnab]

Hi G4H,

Thank you for reaching out to our community.

I understand that your Nest Hub is experiencing a backlight repeatedly flashing brighter for about one second, and during that flash, you also see an imprint of the previous screen. I appreciate the troubleshooting efforts you've already taken to resolve this issue. Don't worry, I'm glad to help you find a solution.

Thank you SmartHomeH-TAGS for your help.

Please answer the following questions to help me figure this out: 

1. What is the model of your display? You can check this Google Help Center article to help you identify your device: Google Nest and Home device specifications
2. What’s the firmware version of your display? You can use this Google Help Center article as a reference: Find your device’s firmware version.
3. Has the device been dropped or knocked over? 
4. Have you tried connecting the display to a different power source?
5. Could you please post here a picture or a short video of the screen of your display showing the issue? 

Please keep me posted.

Best regards,

Virna