Se cierra la sesión en nest mini 2

[Javi85]

Buenos días. 

Tengo un Nest mini 2 que hacía un tiempo que no utilizaba. Al cambiarme de casa, lo he vuelto a utilizar y lo que ocurre es que se me cierra la sesión en Home continuamente. He probado lo siguiente:

- desenchufarlo un rato

- reiniciarlo y volver a hacer la configuración 

- borrar el antiguo domicilio y crear uno nuevo

- probar en los 2 tipos de wifi (2.4 y 5)

El resultado es siempre el mismo: consigo que funcione, y en menos de un día me vuelve a decir que inicie la sesión en Home. Alguien me podría ayudar?

[jenniffert]

Hi Javi85,

Thank you for posting in the community! I’m sorry to hear that your Nest Mini keeps disconnected from the Google Home app. I'd be happy to help!

To better assist you, I’d like to gather the following information:

• When did the inconvenience start?
• What is the LED status light of your Nest Mini 2nd generation.?
• How frequently does the device unlink from the Google Home app?
• Are you experiencing any Wi-Fi issues in your home to rule out a network problem?
• Can you describe the steps you followed when performing a factory reset on your Nest Mini?

For now, I’d suggest the following:

• Make sure the mobile software version and the Google Home app are up-to-date.
• Please share a screenshot of your Home Activity history in the Google Home app. This can be found by going to Settings > Privacy > Home Activity.
• Verify the firmware version of your Nest Mini. You can find this information in the article: Google speaker and display firmware versions and release notes.
• To help us diagnose the inconvenience, please enable "Send device usage data and crash reports to Google." You can do this by:
  • Opening the Google Home app.
  • Tap and hold your device's tile.
  • Selecting Settings > Recognition & Sharing.
  • Toggling the slider to turn on.

Please let me know how it goes.

Best regards, 

Jenniffer