Second Gen Hub stuck in dim mode since Fuschia

[GeorgeS1384]

Since the Fuschia update my display fails to respond to ambient light correctly. It stays dim all of the time regardless of how bright the room is. Even with a bright flashlight pointed at it it stays dim. Sometimes a factory rest will correct the issue but eventually it gets stuck again.

I’ve set the display the same as my 1st Gen. units which respond correctly and it makes no difference. This photo shows the issue with the lamp set to 100% brightness.

It was working fine until the update. I’ve seen other threads describe the same issue but there hasn’t been a fix yet that I’ve seen. People just give up after several rounds of debug attempts.

[Alex_S]

Hi GeorgeS1384,
 

I know how it feels when something isn’t working the way it should. Let’s further look into it. Try to clean the light sensor using a light cloth (example: tissue, paper towel, etc.), and then:
 

1. Open the Google Home App.
2. Devices > Select your Google Nest Hub 2nd gen.
3. At the top right, tap Settings > Display. 
4. Locate the Auto-brightness offset slider.
   1. Increase brightness, move the slider to the right (Brighter).
       

Let me know how it goes. 

Regards,
Alex

[GeorgeS1384]

I’d already tried those items. The only way to correct the issue is a factory reset which means I have to set up alarms, etc all over.

A regular reboot doesn’t work as the device returns to the same super-dim display during the boot process regardless of the light level (I’ve even tried shining a flashlight on the sensor during a reboot).

The device was fine until Fuschia was pushed to it.

[Princesss]

Hello there,

Apologies for the late response. We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

[Princesss]

Hey GeorgeS1384,

I would like to follow up on this post. Have you already filled out the form? Let us know if you're done filling out the form so we can check it.

Best,

Princess

[Princesss]

Hello there,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

[Razapaz]

Same happened for mine. It can't exit from dim mode after update🙁

[Princesss]

Hi Razapaz,

Thanks for bringing this up. Could you please try these steps:

1. Check the Settings on the display screen if Ambient mode is enabled; sun icon must have "A" in the middle
2. Check if you can manually adjust the brightness
3. Enable the Ambient mode again

Let me know if these steps work.

Best,

Princess

[Razapaz]

Hi Princess,

Thank you for your reply.

I have tried to disable the ambient and set minimum brightness to brightest, but it doesn't do a difference

Regards,

Mikkel

[Princesss]

Hello Razapaz,

Checking in-- have you had the chance to fill out the form? Let us know once you're done by responding to this thread.

Best,

Princess

[Razapaz]

I have filled it in 

[Alex_S]

Hi there,
 

We got your form—thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there so the team can further assist you. If you have other questions or concerns aside from this, let me know.

Warmly,
Alex