Security cameras showing offline but are not

[Rickboy]

Hi all, I have run into an issue with my nest hub max regarding my 3rd party security cameras. 

All has been fine but now, although they are linked in Google home and i have linked account (ezivz) they will not display on the nest hub.

They show as devices under the camera option but I get a message saying device offline when I try and view them.

Encryption is turned off on all cameras and they are on the same 2.4ghz network as my hub.

[Dan_A]

Hi Rickboy

This is not the experience we wanted you to have, let me help you. A few things: aside from your Nest Hub Max, which Nest speakers and smart cameras are we working with? When did your issue begin? Were there any recent changes made?

It would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord of your router followed by your Nest speakers.
2. Plug them back in after 3 minutes.
3. Restarting your phone might also help.

Tell me how it goes.

Best,

Dan

[Muddi]

Hey Rickboy,

How was your device? Do the troubleshooting steps shared help?

@Dianahemes: Thanks for sharing the infromation.

Cheers,

Muddi

[Muddi]

Hi Rickboy,

Just bumping this up to make sure that you've seen our responses. I'll lock this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi