02-28-2023 07:57 AM
Hi all, I have run into an issue with my nest hub max regarding my 3rd party security cameras.
All has been fine but now, although they are linked in Google home and i have linked account (ezivz) they will not display on the nest hub.
They show as devices under the camera option but I get a message saying device offline when I try and view them.
Encryption is turned off on all cameras and they are on the same 2.4ghz network as my hub.
03-04-2023 05:38 PM
Hi Rickboy
This is not the experience we wanted you to have, let me help you. A few things: aside from your Nest Hub Max, which Nest speakers and smart cameras are we working with? When did your issue begin? Were there any recent changes made?
It would help a lot if you could do a sequential reboot first:
Tell me how it goes.
Best,
Dan
03-07-2023 04:15 PM
Hey Rickboy,
How was your device? Do the troubleshooting steps shared help?
@Dianahemes: Thanks for sharing the infromation.
Cheers,
Muddi
03-08-2023 04:41 PM
Hi Rickboy,
Just bumping this up to make sure that you've seen our responses. I'll lock this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
Cheers,
Muddi