02-11-2023 05:40 PM
While setting up a new Nest Hub Max I’m unable to select region and cannot progress the setup. I’ve already factory reset but same issue. Also, whichever region I select same issue. Can somebody kindly help?
02-15-2023 10:54 AM
Hi Bill17,
This is not the experience we wanted you to have, let me help you. A few things: when did your issue begin? Is this the first time setting up your Nest Hub Max? What country are you located in? When you did the factory reset, was it the same steps as what you see in this link? What is the error message during setup?
It would help a lot if you could do a sequential reboot first:
Once done, you can try these steps:
Keep me posted.
Best,
Dan
02-17-2023 11:31 PM
Followed every step you said and reconfigured with multiple times, but still doesn’t work. It can’t proceed to the next for whatever region I choose.
02-18-2023 09:26 PM
Hey Bill17,
Sweet! We're happy to hear that you were able to set up your Nest Hub Max now! Could you share the steps that help you fix the issue.
@spenzhu: Could you tell us what country you are located in?
Cheers,
MUddi
02-19-2023 09:53 PM
I’m living in China mainland, but all my 3 google home speakers have been working well since the last few years, until I need to reset 1 of them and found that problem in this month, while the other 2 are still in good use.How could is that be?
02-19-2023 10:02 PM
Hey spenzhu,
Could you tell us the firmware version of your devices?
Cheers,
Muddi
02-20-2023 09:11 AM
the firmware version of the home max which in good use is 275994,I can’t get the other devices’s due to fail to set up.
02-21-2023 01:38 AM
Hi spenzhu,
Just an added question: what is the make and model of your phone? Also, have you tried using a different phone/tablet for set up?
Cheers,
Muddi
02-21-2023 04:29 AM
My phone is iphone13 pro max with ios16.3.1,I also tried on my 2 iPad with latest iPadOS 16.3.1 but all doesn’t work, neither could jump over the step of region select
02-21-2023 12:09 PM
Hi spenzhu,
To eliminate network issues, please try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Home/Nest devices). Once done, check if your device will have the same behavior.
If the set up is successful, leave it connected to hotspot for as long as you can for the update to finish. When successful, move it to your Wi-Fi connection, follow these steps:
If you get an error message that says "could not communicate with your [device]" when you try to forget your network, or the steps above don't work, you'll need to factory reset your device and set it up again.
Cheers,
Dan
02-24-2023 01:30 PM
Hi there,
I'm jumping in to follow up if everything is good here. Let us know if you have any further questions.
Regards,
Juni
02-18-2023 12:23 AM
02-25-2023 01:40 PM
Hello there,
We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.
Thanks,
Juni