Set to google photo but display art gallery on Google nest hub max

[nemonice]

Hi, 

I have a google nest hub max and every time I try to select a album from my google photos to showcase it will only show one photo and then keeps diverting back to art gallery even though it still shows google photos selected in the settings.

I have rebooted and reset it and tried various albums as well as fave pics and it still doesn't work. It works fine on my nest hub.

thanks

[Azarco]

Hey nemonice

Thanks for reaching out. I know how it feels when something isn’t working the way it should, let’s get this resolved!

A few questions: was it working before? If so, when did it start happening? Also, make sure your Nest Hub Max is using the same account that you've used on your Google Photos app.

Give these steps a try:

• Turn off curation for your private and shared albums.
• Change the Personal photo curation setting to Live albums only.
• Try deleting all the albums that you've created and create a new one.
• Uninstall and reinstall your Google Photos app.

Keep me posted.

Best,

Alex

[Azarco]

Hey there,

It's us again. A quick follow up — did the suggested steps help? Let us know if you still need our assistance.

Thanks,

Alex

[Azarco]

Hey nemonice,
 

Just checking in to make sure that you saw my response. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Kind regards,

Alex

[nemonice]

thanks, it now somehow works after i created a new album without any other changes.

[Azarco]

Hey nemonice,

Thanks for the update.

We're glad creating a new album works for you. If you have any other questions or concerns, feel free to reply on this thread.

Best,

Alex

[Azarco]

Hey nemonice,

As we got a resolution here, I'm going to mark this one as resolved. Feel free to create a new thread if you have more questions or have other concerns in the future.

Kind regards,

Alex