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Shopping list on hub Gen 2

Spectre69
Community Member

“Sorry something went wrong when I was trying to change your list” is all I ever get when I try to add item to shopping list (which IS created in assistant), hub says I don’t have that list and when I say yes to add I get the above phrase. I’ve rebooted everything, updated everything (Gen 2 , iPhone 12), and it’s never worked. Tried every online tip and same phrase every time. Says clear cache on Google app (which one, and How on iPhone, no one suggests suggestions online to that ) HELP, I want this to work !

5 REPLIES 5

Dan_A
Community Specialist
Community Specialist

Hi Spectre69,

 

This is not the experience we want you to have, let me help you. A few questions: 

 

  1. Which Nest speakers are we working with? Is it only with your Nest Hub 2nd Gen w/Sleep Sensing? When did your issue begin?
  2. Were there any recent changes made?
  3. Was it working before?
     

It would help a lot if you could do a sequential reboot first: 

 

  1. Unplug the power cord of your router, followed by your Nest speakers.
  2. Plug them back in after 3 minutes.
  3. Restarting your phone might also help.
     

Once done:

 

  1. Confirm that your mobile device has the same Google account linked to it as the Google Home device
  2. Confirm that the primary Google account is selected within the Google Home application.
  3. Make sure Personal Results is turned on.

 

Keep me posted.

 

Best,

Dan

Spectre69
Community Member

1. Gen 2 Hub or nest mini, no recent changes were made, no it has never worked. Even with the brand new GEN 2 Hub I just bought.

did all the reboots, yes they’re on the same Google Home account, yes, personal results is turned on. 

Did ALL those things prior to posting. 

if I create a list, called grocery in Google assistant and asked the Hub to show me my grocery list. It will show me the grocery list.  If I create list called shopping and ask it to show me a shopping list, it says “something went wrong”. “Would you like me to create one for you”, if I say yes, it says “something went wrong”. If I ask it to show me my list it says something went wrong. The only time it will show list is if I actually request it  to show my grocery list specifically.  
So, it will not show any list when I ask it to show my lists, it will not create any lists, it will only show me a grocery list. If I say, Google show me my grocery list, then it allows me to add a new items to it, and that syncs to my phone, but if I create a list called To Do list and say show me To Do list it says “something went wrong”.
so, I basically have One list and that’s it literally🤷🏼‍♂️all I can do. Not what I expected when I bought 3 hubs and 6 minis. 

On a side note I would expect it to give me a warning 30 minutes prior to a calendar event like my phone does and my Amazon Echo panels do. How is it that Amazon can do it but a Google hub can’t when it’s on a Google calendar. 🤔 I have these Google devices all over my house, and don’t always have my phone in my pocket, and would really like the notification, which comes 30 minutes prior to my appointments to be announced throughout my house.  Seems like a simple feature if you’re using a Google Calendar and  all Google Products. 
I really like the Google hubs more than the Amazon Echos, and even the echo only allows you to announce calendar notification on one device, but that’s better than None …..

Juni
Community Specialist
Community Specialist

Hello Spectre69,

 

Thanks for the additional details you shared, and sorry for the delay. Try the factory reset. This erases all your personalized settings and restores the factory default settings. It won’t automatically reconnect to WI-Fi, and you’ll need to set it up again. Check out this link for more information about it. 

 

The calendar feature that you mentioned is not supported. Our team is working hard to deliver the best experience for our users — I'd suggest you submit feedback about it; here's how. Keep an eye on the Google Nest Community page for any updates.

 

Regards,

Juni

Dan_A
Community Specialist
Community Specialist

Hey there,

 

I wanted to follow up and see if you still needed help. Please let me know if you still have any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Thanks,

Dan

Dan_A
Community Specialist
Community Specialist

Hello again,

 

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan