05-09-2023 12:15 PM
“Sorry something went wrong when I was trying to change your list” is all I ever get when I try to add item to shopping list (which IS created in assistant), hub says I don’t have that list and when I say yes to add I get the above phrase. I’ve rebooted everything, updated everything (Gen 2 , iPhone 12), and it’s never worked. Tried every online tip and same phrase every time. Says clear cache on Google app (which one, and How on iPhone, no one suggests suggestions online to that ) HELP, I want this to work !
05-16-2023 05:25 PM
Hi Spectre69,
This is not the experience we want you to have, let me help you. A few questions:
It would help a lot if you could do a sequential reboot first:
Once done:
Keep me posted.
Best,
Dan
05-17-2023 09:51 PM
1. Gen 2 Hub or nest mini, no recent changes were made, no it has never worked. Even with the brand new GEN 2 Hub I just bought.
did all the reboots, yes they’re on the same Google Home account, yes, personal results is turned on.
Did ALL those things prior to posting.
if I create a list, called grocery in Google assistant and asked the Hub to show me my grocery list. It will show me the grocery list. If I create list called shopping and ask it to show me a shopping list, it says “something went wrong”. “Would you like me to create one for you”, if I say yes, it says “something went wrong”. If I ask it to show me my list it says something went wrong. The only time it will show list is if I actually request it to show my grocery list specifically.
So, it will not show any list when I ask it to show my lists, it will not create any lists, it will only show me a grocery list. If I say, Google show me my grocery list, then it allows me to add a new items to it, and that syncs to my phone, but if I create a list called To Do list and say show me To Do list it says “something went wrong”.
so, I basically have One list and that’s it literally🤷🏼♂️all I can do. Not what I expected when I bought 3 hubs and 6 minis.
On a side note I would expect it to give me a warning 30 minutes prior to a calendar event like my phone does and my Amazon Echo panels do. How is it that Amazon can do it but a Google hub can’t when it’s on a Google calendar. 🤔 I have these Google devices all over my house, and don’t always have my phone in my pocket, and would really like the notification, which comes 30 minutes prior to my appointments to be announced throughout my house. Seems like a simple feature if you’re using a Google Calendar and all Google Products.
I really like the Google hubs more than the Amazon Echos, and even the echo only allows you to announce calendar notification on one device, but that’s better than None …..
07-27-2023 02:22 PM
Hello Spectre69,
Thanks for the additional details you shared, and sorry for the delay. Try the factory reset. This erases all your personalized settings and restores the factory default settings. It won’t automatically reconnect to WI-Fi, and you’ll need to set it up again. Check out this link for more information about it.
The calendar feature that you mentioned is not supported. Our team is working hard to deliver the best experience for our users — I'd suggest you submit feedback about it; here's how. Keep an eye on the Google Nest Community page for any updates.
Regards,
Juni
07-31-2023 10:40 AM
Hey there,
I wanted to follow up and see if you still needed help. Please let me know if you still have any concerns or questions from here, as I would be happy to take a closer look and assist you further.
Thanks,
Dan
08-01-2023 10:44 AM
Hello again,
We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
Cheers,
Dan