Sleep Sensing menu does not show on Nest Hub gen 2

[beingwinston]

I can't access the sleep sensor, it doesn't appear in the google nest hub 2 Settings gear. I’m in New Zealand. I need help.

[Dan_A]

Hi beingwinston,

This is not the experience we want you to have, let me help you. A few questions: when did your issue begin? Were there any recent changes made? Was it working before? If so, It would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord of your router, followed by your Nest speakers.
2. Plug them back in after 3 minutes.
3. Restarting your phone might also help.

If the issue persists, let’s revert your device back to its original settings by doing a factory reset and setting it up again. Here’s how:

1. On the back of Nest Hub, press and hold both volume buttons together for about 10 seconds.
2. Your Nest Hub will let you know that it's resetting.

Let me know how it goes.

Best,

Dan

[Muddi]

Hi there,

I don't want to be a nudge, but I'd like to check if you were able to get your device working. Feel free to reach back if you still need help.
 

Cheers,

Muddi

[Muddi]

Hey beingwinston,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Cheers,

Muddi